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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. You want yoursystem to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

A) business rules
B) configuration settings
C) syndicate chat widget
D) proactive chat widget

2. Which two statements are true when working with add-ins in a Custom Object workspace?

A) IGenericObject is the interface that is available with the add-in API for custom objects.
B) Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
C) You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
D) IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
E) It is not possible to automate anything by using an add-in framework in a Custom Object workspace.

3. Your customer specifies five requirements.
Which three requirements can be fulfilled by using workflows?

A) If a contact record does not exist, creating a contact record as captured by an agent from customers
B) Allowing an agent to exit any script in the workflow, go to the workspace, and return to the same script page that the agent had exited earlier
C) Allowing an agent to switch between workspaces by clicking the "Select Workspace" button
D) Capturingall incident-associated CO data from customers
E) If a contact record exists, loading details from the contact found in the incident workspace

4. A customer has made some modifications to navigation sets, but agents are not able to see the changes in the console. Which action must you take to ensure the changes reflect in the agent login?

A) Remove the existing navigation sets and reassign them.
B) Select the Reset Navigation Set to Profile Default option.
C) Ask the agent to log in to the application again.
D) Check the agent profile for whether the appropriate navigation

5. A customer is trying to use Element Manager to import and add-ins and receives this error:
"This package cannot beprocessed."
What is the reason for this error?

A) Check if the exported file was generated by a product version that is older than the existing product version.
B) The hash value during import doesn't match the hash declared at the end of the rile.
C) The Browser User Interface (BUI) workspace is not using the standard workspace.
D) Element Manager does not support the import and export of workspaces with custom workspace ribbon add-ins.

Solutions: