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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

Question 1

Which statement describes the PSTN media and signaling requirements for calls arriving at Webex Contact Center?

A. DTMF signaling can use out of band.
B. Opus codec is natively supported by Webex Contact Center without transcoding.
C. SIP Early Media is fully supported by Webex Contact Center.
D. The only supported codecs are G.711uLaw and G.711aLaw.

Question 2

A customer wants AI-generated call summaries for agents after each interaction in Webex Contact Center. Which Cisco cloud feature provides this capability?

A. Expressway-E clustering
B. Unified CM IM&P
C. Webex AI Assistant
D. Webex Edge Connect

Question 3

An engineer is configuring inbound telephony for a new Cisco Webex Contact Center deployment. Which two configurations are needed to ensure that calls are routed to agents?
(Choose two.)

A. queue that has teams
B. softphone of the agent registered in Webex Contact Center
C. queue that has skills
D. Interactive Voice Response using the Script Editor
E. DNIS entries in Flow Designer

Question 4

A Webex Contact Center manager wants to synchronize Webex App presence states with the Webex Contact Center Agent Desktop to improve agent efficiency. Also, the manager wants the Agent Desktop to automatically switch to the already configured the "WebexAppCall" Webex Contact Center idle state when an agent is engaged in a non-Webex Contact Center call on the Webex App. Which three actions must be taken to meet these requirements? (Choose three.)

A. Enable "State Synchronization" under Collaboration > Webex App in the Desktop Profile that will be used by agents.
B. Map the "On a Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.
C. Add the "WebexAppCall" Webex Contact Center Idle code to a desktop layout and assign it to the team that agents are part of.
D. Map the "Outgoing Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.
E. Enable "State Synchronization" under Desktop > Webex App configuration.
F. Enable "Webex App Integration" under Desktop > Webex App configuration.

Question 5

An administrator is adding a custom connector to integrate a third-party application with their Webex Contact Center org using OAuth 2.0 for authentication. Which two grant types must the administrator choose to accomplish this task? (Choose two.)

A. Client credentials - certificate
B. Client credentials - client secret
C. Client credentials - token
D. Client credentials - private key
E. Server credentials - certificate

Solutions: