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Avaya 3000-3 Exam Syllabus Topics:

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

Question 1

A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)

A. Test and document the results of the implemented solution.
B. Upgrade or downgrade the IP Office core software to fix the issue.
C. Duplicate the issue and obtain traces.
D. Replace hardware outside warranty.
E. Research possible causes and implement a solution

Question 2

When implementing a fully integrated multi-site network using only IP500 control units, which license is required to be on all sites?

A. Advanced Small Community Networking (SCAN)
B. IP500 IP Office Multi-Site Network (MSN)
C. Preferred Edition - Messaging
D. IP500 Voice Networking Channels

Question 3

A customer is installing an IP500v2 with one hundred 1600 series IP Phones. The customer has an existing Juniper VPN gateway for their remote works and would like to provide hard telephones for their remote works to login at home. What is needed to accomplish this?

A. Modified 46XXsettings. scr file
B. modified 46vpnsettings .txt file
C. 1616 IP Phone with VPN software
D. VPN gateway for each remote worker

Question 4

An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

A. The CCR Agent is checked on the user's telephony tab.
B. The CCR Agent is in After Call Work (ACW).
C. All of the CCR licenses are being used.
D. The CCR Agent is not a CCR administrator.
E. The CCR Agent is not logged into the telephone.

Question 5

The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.

A. ''Agent1''cannot be used as a name for a CCR agent.
B. Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.
C. Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.
D. Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.

Solutions: