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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

Question 1

Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)

A. MS SQL 2016
B. Microsoft.NET Framework R4.7.2
C. MS SQL 2017
D. MS Windows Server 2012
E. MS Windows Server 2016

Question 2

With Avaya Proactive Outreach Manager (POM) and Afiniti Enterprise Behavioral Pairing, you can increase agent productivity by using Artificial Intelligence (AI) to choose the best agent available to handle an outbound contact, and support behavior-based past and predicted future behavior for a customer or agent.
Which application supports POM and Afiniti Enterprise Behavioral Pairing?

A. Avaya Aura® Session Manager
B. Avaya Aura® Call Center Elite
C. Avaya Intelligent Customer Routing
D. Avaya Aura® Call Center Elite Multichannel

Question 3

A customer with a large Contact Center needs a self-service landing pad for incoming calls to handle all the requests that don't require agent support, and also provide a means to fairly distribute agent-bound calls among multiple sites by using Avaya Intelligent Customer Routing (ICR).
When there are multiple Communication Manager (CM) systems, what allows ICR to connect to the PSTN and CM with Call Center Elite systems via SIP?

A. Avaya Oceana®
B. Avaya Aura® Session Manager
C. Avaya Session Border Controller
D. Avaya Aura® Media Server

Question 4

A new customer needs a solution that runs on their existing Avaya Aura® Unified Communication (UC) platform, and provides basic and advanced call center features like Expert Agent Selection and Best Service Routing.
Based on these requirements, which solution would you recommend to the customer?

A. Avaya Aura® Call Center Elite
B. Avaya Intelligent Customer Routing
C. Avaya Proactive Contact
D. Avaya Aura® Elite Multichannel

Question 5

You have designed a reference solution that includes the Avaya G450 Media, which is targeted for mid-to-large sized branch offices, medium sized standalone businesses, or small campus environments.
The robust TDM capabilities for scalability and deployment flexibility Includes 192 analog or digital (DCP) ports, up to 8 Tl/E1s up to 10,000 Busy Hour Call Completions, and how much DSP channel capacity?

A. 20
B. 80
C. 160
D. 320

Solutions: