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Avaya Oceana® Solution Support Sample Questions:

1. When a customer launches the Web chat URL for Oceana Contact Center, they observer the error message:
A connection error has occurred Connection closed, chat has ended.
What should be checked in Avaya Oceana to confirm that the webserver and Oceana are integrated properly?

A) Verify If you can launch the Omnichannel Administration Utility successfully.
B) Verify If the Web Server Domain Is set to Customer Web server under Omnichannel Administration
C) Check If there are any Avaya Oceana Agents available with Web Chat Channel In the Contact Center
D) Check if you get a PING response from Avaya Control Manager Server from Web Server.

2. For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?

A) WorkRequestID=CustomerID=UClD=ContactID
B) WorkRequestID=RouteRequestID=ContactID
C) WorkReque$tID=ContextStoreID and ContactlD=UClD
D) WorkRequestID=ContextStoreID-UCID=ContactID

3. When a customer wants to perform a backup of the Avaya Oceana solution, which three actions must they take? (Choose three.)

A) Backup Avaya Aura Session Manager.
B) Backup Cluster# 1 Snap-in's SVAR files.
C) Backup Avaya Control Manager DB.
D) Backup Omni channel Cache DB.
E) Backup UCA Store Service.

4. Consider the log messages:
'RequestId' : 'SWQtNzA2d2pSRm032GtfQUtzUFFtdw==_', 'RouteRequestId' :
'0830cf65-1aaf-48a3-8a2f-44850be19f82', 'WorkflowType' : 'ROUTE_CONTACT_SMS',
'SourceName' : 'OCPShortMessageService', 'CallbackIP' : '135.122.106.229', 'ContactId' :
'ME1NsN-4QI6isb73z-mPyA', 'ChannelType' : 'ShortMessageService', 'Reason' : '400 Bad Request. Space could not be resolved', 'WorkRequestId' : 'Id-706wjRFm7dk_AKsPQmv' Which provider type is being handled in these log messages?

A) OCP SMS Provider
B) OCP Chat Provider
C) OCP Social Provider
D) OCP Email Provider

5. When a call is transferred from Avaya Aura Experience Portal to Communication Manager Ingress VDN, what information is passed inside the UUI header? (Choose two.)

A) Call ID
B) Call Ref ID
C) Session ID
D) Context ID
E) UCID

Solutions: