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Salesforce AP-204 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Visit Planning and Execution Configuration | 15% | - Configuration of Order Capture and Order Submission - Configuration of Visit Plans and Visit Plan Targets - Configuration of Visit Tasks and Task Types - Configuration of Promotion Checks and Promotion Details - Configuration of Photo Capture and Survey - Configuration of Inventory Checks and Product Listings |
| Topic 2: Admin and Configuration | 12% | - Reports and Dashboards - Consumer Goods Cloud Data Model - Mobile Configuration - User Setup and Permissions |
| Topic 3: Store Execution Configuration | 12% | - Configuration of Planogram Compliance - Configuration of Store Survey and Feedback - Configuration of Assortment Monitoring - Configuration of Store Execution Process |
| Topic 4: Store Execution | 15% | - Store Execution Process - Store Survey and Feedback - Assortment Monitoring - Planogram Compliance |
| Topic 5: Visit Execution | 23% | - Inventory Check and Product Listing - Visit Tasks and Task Types - Promotion Check and Promotion Details - Visit Execution Process - Photo Capture and Survey - Order Capture and Order Submission |
| Topic 6: Visit Planning | 23% | - Visit Plan and Visit Plan Targets - Territory Management - Visit Schedule and Frequency - Visit Planning Process |
Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:
1. Which statement is correct about Consumer Goods- Einstein Visit Recommendations?
A) Visit Recommendations automatically take into consideration already created visits for the store
B) Visit Recommendations are automatically generated by recent case activities
C) Visit Recommendations rules consider the store operating hours
D) Visit Recommendations can be created using the Next Best Action Strategy
2. A company is selling voice products to business customers. The other allows customers to select for rent or purchase up to 700 phone devices of various models. The product modeller intends to create a phone add-on product specification and add it as a child of the voice offer, with a cardinality that allows up to 700.
Which three statements are valid regarding the product model in this scenario?
A) Product model uses out-of-the-box features from EPC. Decomposition may fail when the maximum number of phone instances are ordered.
B) Modelling children with large cardinalities can result in processing inefficiencies for MACD operations.
C) This type of modelling is not supported in EPC and modeller should follow a flat modelling technique.
D) Since the product model uses out-of-the-box features from EPC, MACD operations and decomposition are guaranteed to work well.
E) Product model uses hierarchical modelling, which is natively supported in EPC.
3. Universal Containers (UC) is a Communications Service Provider using Communications Cloud. UC markets their DSL Internet service with two speed tiers - 5 Mbps and 50 Mbps. Five Mbps uses the ADSL technology, which requires Copper Pair, and 50 Mbps uses the VDSL technology, which requires Bonded Copper Pair.
How should a Consultant model this service end-to-end?
A) Model the DSL Internet service as a technical product, 5 Mbps and 50 Mbps as attributes of that product, ADSL and VDSL as a Customer Facing Service (CFS), and Copper Pair and Bonded Copper Pair as a Resource Facing Service (RFS). Model multi-level decomposition between the technical product to CFS to RFS.
B) Model the DSL Internet Service as a commercial product, 5 Mbps and 50 Mbps as fields of that product, ADSL and VDSL as a Customer Facing Service (CFS), and Copper Pair and Bonded Copper Pair as a Resource Facing Service (RFS). Model multi-level decomposition between the commercial product to CFS to RFS.
C) Model the DSL Internet Service as a commercial product, 5 Mbps and 50 Mbps as attributes of that product, ADSL and VDSL and Copper Pair and Bonded Copper Pair as technical products. Model direct decomposition between the technical product to technical products.
D) Model the DSL Internet service as a commercial product, 5 Mbps and 50 Mbps as attributes of that product, ADSL and VDSL as a Customer Facing Service (CFS), and Copper Pair and Bonded Copper Pair as a Resource Facing Service (RFS). Model multi-level decomposition between the commercial product to CFS to RFS.
4. Which statement is true about action plan templates?
A) Action plan templates are ready to use after saving
B) Action plan templates are not extensible through Apex
C) Action plan templates can have multiple planogram, inventory and promotion checks
D) Action plan templates can have multiple orders and delivery tasks
5. Which three dashboards are natively available with Tableau CRM for Consumer Goods Cloud?
A) Inventory Performance
B) Store Insights
C) Product Performance
D) Sales Rep Performance
E) Category Insights
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,B,E | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: B,D,E |







