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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

Question 1

The Management team at Cloud Kicks is required to analyze what earning activities are available in the Loyalty Program. What type of user access does the Management Team need to have this information visible in the reports?

A. Read, View access on Journal Type, Partner Products, and Loyalty Ledgers Objects
B. Read. Create access on Journal Type, Loyalty Member Currencies, and Partner Products Objects
C. Read, Edit access on Journal Type, Loyalty Member Promotions, and Loyalty Member Benefits Objects
D. Read, View All access on Journal Type, Journal Subtype, and Transaction Journal Objects

Question 2

A Customer Support Manager noticed that the customers support team's performance decreased since the company rolled out the Loyalty Program. The customer Support Agents complain that finding information about the Loyalty Program Member takes a lot of the time.
What is the standard solution to display the information regarding the Loyalty?
Program Member on the case detail page?

A. Create a Screen Flow
B. Develop a custom component
C. Embed Loyalty Member Profile Cards
D. Create formula fields on Case Object

Question 3

Northern Trail Outfitters wants to show member information in its member portal hosted outside of Salesforce.
What is a prerequisite for using Loyalty APIs to fetch the member information?

A. Create customer integration code
B. Create a Connected App in Platform
C. Create custom objects in Loyalty
D. Create Data Processing jobs

Question 4

What is the recommended approach to creating a large multi-country, multi-currency, and tier-dependent Redemption Catalogue?

A. Create an Apex Class and implement a Redemption Catalogue engine.
B. Create a Decision Table and define the Redemption Catalogue as business rules.
C. Create a Decision Tree using Flows with a leaf for every combination
D. Create a Loyalty Process with different rules to manage every combination

Question 5

Universal Containers (UC) plans to implement Loyalty Management and change its current strategy of giving benefits to all members equally. UC wants to use its Loyalty program to build a network of brand advocates-people who are willing to endorse the UC brand because of positive experiences.
Which three ways can Loyalty Management help to fulfill the new strategy?

A. Create a Loyalty program tier with member benefits to keep customers engaged.
B. Send promotions at the right time to the right program members using Salesforce CDP's market segmentation capabilities
C. Define a transactional point-based program, in which one point is earn for every dollar spent
D. Maintain a Loyalty solution on separate systems (Loyalty Management for accruals and an External Analytics system) to ensure data integrity
E. Issue tickets to a concert to any Loyalty member that posts a product review on social media

Solutions: