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Salesforce Arch-301 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Marketing Cloud | 5% | - Marketing automation integration - Customer journey design |
| Topic 2: Sales Cloud | 10% | - Sales process optimization - Opportunity and lead management |
| Topic 3: Analytics | 5% | - Data visualization and reporting - CRM Analytics (Tableau CRM) implementation |
| Topic 4: Experience Cloud | 5% | - Portal and community solutions - Partner and customer engagement |
| Topic 5: Discovery and Customer Success | 25% | - Quantitative and qualitative objectives to measure project success - Discovery artefacts (e.g., Reference Architecture diagram) - Customer-centric discovery techniques |
| Topic 6: Integration | 5% | - MuleSoft integration patterns - API management and data integration |
| Topic 7: Revenue Cloud | 10% | - CPQ and billing solutions - Revenue lifecycle management |
| Topic 8: B2B Commerce | 15% | - B2B Commerce solution design - Integration with other Salesforce clouds |
| Topic 9: Data Management | 5% | - Data modeling and architecture - Data quality and governance |
| Topic 10: Field Service | 5% | - Work order and scheduling optimization - Field service operations |
| Topic 11: Service Cloud | 10% | - Case management and automation - Service process design |
Salesforce Certified B2B Solution Architect Sample Questions:
1. Universal Containers (UC) has a global support model and would like to open up a text message channel to support maintenance supervisors in countries around the world. UC also wants to leverage messaging to market to itsbusiness partners, and be able to track open and click-through rates just like it does with email campaigns.
What should a Solution Architect recommend to UC?
A) Utilize Marketing Cloud and MobileConnect.
B) Utilize Service Cloud Email to Text Message.
C) Embed third-party messenger tools.
D) Utilize Service Cloud and LiveMessage.
2. Universal Containers is in the process of implementing a CPQ and B2B Commerce solution. The Technology team hascompleted the development for the current sprint and is demonstrating the functionalities to the business stakeholders during their sprint demo. While demonstrating products and pricing, and Sync between B2B and CPQ when requesting a quote, the stakeholders make a new request to include tiered pricing and map it to discount schedules on CPQ.
Which approach should a Solution Architect recommend while addressing the feedback from the stakeholders?
A) Add the request as a new user story to the product backlog, and further schedule a meeting for prioritization andgrooming.
B) Include it as a user story and accommodate it m the same sprint, since this is a feasible requirement and the CPQ B2B Commerce Connector is already set up.
C) Convey that it is not recommended to include M the initial MVP, since an extension is needed on the CPQ B2B Commerce Connector for the new requirement.
D) Convey that this can be potentially picked up in the next sprint since the technical changes needed for this new user story are low effort.
3. Universal Containers (UC) is starting to go through an inventory of capabilities in regard to its many data warehouses. UC's data warehouses are currently being provided with data from OMS, ERP, Accounting, and other inventory management systems. Data warehouses are utilized by those systems for storage or analytics purposes.
UC plans to utilize the Systems of Engagement framework to classify its systems based on how they will be utilized within the enterprise architecture. UC would like to understand which systems it should directly integrate with versus utilizing the data warehouses where that data may also be stored.
How should a Solution Architect classify the data warehouses as systems within the enterprise architecture of this scenario?
A) System of Engagement
B) System of Record
C) System of Intelligence
D) System of Reference
4. Universal Containers (UC) has acquired four companies and is looking to manage revenue across all mergers' territories seamlessly. UC wants to drive major business decision and selling strategies based on an efficient, complete, real-time view of team forecasts across territories from Salesforce. A sales user can be part of multiple territories and is usually working on multiple opportunities at a time.
Which technical consideration should a Solution Architect make when designing collaborative forecasting?
A) If the sales user has many territories assigned to them, it can impact the performance of the forecast.
B) Archiving a territory model does not impact forecasts, quotas, and adjustments for all territories in the model.
C) Important details should be tracked at the opportunity line level.
D) Forecast category names can be customized by submitting a Salesforce Support case.
5. AC Computers is hitting governor limits when trying to create orders and activate orders in Salesforce. Upon further investigation, it's discovered that AC Computers is trying to process hundreds of order products on a single order. The Order object also has various automation processesto update fields and integrate with a third- party order management system.
What is one solution a Solution Architect should evaluate first to resolve this issue?
A) Review to determine if moving automation to asynchronous Apex is required.
B) Install a third-party solution to process large orders.
C) Enable Advanced Order Management to process large orders.
D) Create a custom object to hold orders in queue for processing.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: A |







