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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. In order to improve the overall customer experience it is important to get:

A) None of the above.
B) Sales projections.
C) Customer feedback.
D) Sales figures.

2. A customer who takes a systematic and detailed approach to his purchase would be classed as an:

A) Analytical type.
B) Assertive type.
C) Authoritative type.
D) Aware type.

3. Market segmentation means that:

A) The market that the organisation is selling to has become saturated
B) There is only a small market that is available to consumers
C) Organisations can deal quicker with customers
D) Customers are sub divided into smaller groups to distinguish purchaser behaviour

4. If possible, the first time a customer comes into a shop you should ensure that:

A) You find out their name.
B) They purchase something.
C) Customer information is collected.
D) You make sure they are in the correct shop.

5. When you are busy and you answer the phone, immediately, and politely tell the caller that you are very busy and you will ring them back later, then you are:

A) Letting the caller know how hard you work.
B) Likely to get in trouble with your boss.
C) Using a good time management technique.
D) Ignoring a potential customer.

Solutions: