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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following elements is optional when you configure a service level?

A) type of service
B) Net labor time
C) Priority ticket
D) alert when overdue

2. What date type is used in a Date Profile to determine the start of the warranty?

A) Creation date
B) Reference date
C) Due date
D) Requested date

3. What can you define when setting up a service contract in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Usage restrictions
B) Billing milestones
C) Entitled parts
D) Call-off quantity
E) Covered objects

4. From which of the following lists do you add products to the maintenance items?

A) Registered products
B) Product list
C) Products from related tickets
D) Product categories

5. How can you give a business user access to a work center view? Note: There are 2 correct answers to this question.

A) Copy the access right from a business user who already has access to the work center view
B) Create a business role that has access to the work center view and assign it to the business user
C) Use business scoping to activate the work center containing the view
D) Assign the business user to the organizational structure.

Solutions: