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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Extensibility in SAP CX Solutions | 11-20% | - Low-code/No-code development (SAP Build) - Side-by-side extensibility using SAP BTP - In-app extensibility |
| Managing Clean Core | <=10% | - Evaluating for clean core principles - Applying clean core methodology to SAP CX solutions |
| SAP Commerce Cloud | 11-20% | - Storefront and catalog management - Commerce solution architecture - Order management |
| SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Marketing automation strategies - Campaign management - Customer segmentation |
| SAP Customer Data Solutions | 11-20% | - Customer Data Platform (Unification and Segmentation) - Customer Data Cloud (Identity and Consent) |
| SAP Sales Cloud and SAP Service Cloud | 11-20% | - Sales process configuration - Integration with back-end systems - Service ticket workflows |
| SAP Integration Suite | 11-20% | - Cloud Integration capabilities - Integration strategy and architecture - Open Connectors - API Management |
| The Intelligent Enterprise | <=10% | - Understanding SAP's End-to-End Business Processes - SAP Business Suite Strategy |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Which of the following are types of data contained in SAP S/4HANA Cloud? Note: There are 3 correct answers to this question.
- A. Business
- B. Configuration
- C. Transaction
- D. Master
- E. Organization
Correct Answer: B,C,D 🗳️
Which SAP Build components can be used to create low-code/no-code based projects?
Note: There are 3 correct answers to this question.
- A. SAP Build Work Zone
- B. SAP Build Process Automation
- C. SAP Build Apps
- D. SAP Build Code
- E. Low-Code-No-Code Composer Integration
Correct Answer: A,B,C 🗳️
What analytics/reporting options are available for SAP Sales Cloud?
Note: There are 3 correct answers to this question.
- A. Google Analytics integration
- B. Embedded reports/dashboards
- C. SAP Analytics Cloud Integration
- D. Dynatrace dashboards
- E. Third-party BI integration
Correct Answer: A,B,C 🗳️
What is the SAP Customer Identity from SAP Customer Data Cloud used for?
Note: There are 3 correct answers to this question.
- A. To store information securely and leverage it
- B. To offer tools for building a trust-based relationship with your users
- C. To help gather critical information about your users
- D. To perform delegated admin actions
- E. To implement consent flows for GDPR compliance
Correct Answer: A,B,C 🗳️
What can you do with SAP Event Mesh?
Note: There are 2 correct answers to this question.
- A. Increase flexibility and scalability with the loose coupling provided.
- B. Run prepackaged integration flows for A2A communication.
- C. Enable synchronous point-to-point integration.
- D. Integrate and extend SAP back ends and business applications inside and beyond the SAP ecosystem.
Correct Answer: A,D 🗳️
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