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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Analytics | - Performance dashboards and reporting tools - Operational metrics and monitoring |
| Genesys Cloud Platform Fundamentals | - Core platform architecture and components - Multitenant cloud environment overview |
| Architect and Flow Design | - Architect inbound and outbound call flows - Workflows, IVR design, and call logic |
| Integrations and Data Actions | - External system integration concepts - Data Actions and API-based workflows |
| User, Role, and Security Configuration | - Role-based access control and security policies - Users, divisions, and permissions |
| Digital Channels Configuration | - Omnichannel interaction handling - Email, chat, messaging, and social channel setup |
| Routing and Interaction Management | - ACD routing principles and configuration - Queues, skills, and routing strategies |
Genesys Cloud Certified Professional - Implementation Sample Questions:
1. When you configure to place a call outside the contact center, is it possible for you to assign a default country code?
A) No
B) Yes
2. Where can you add the preconfigured settings of the phones?
A) Admin > Telephony > Phone Management > Calls
B) Admin > Telephony > Phone Management > Base Settings
C) Admin > Telephony > Phone Management > Phones
3. You can select multiple files to upload into a workspace in the Documents feature.
A) False
B) True
4. Where should the WAN interface of the Edge appliance connect?
A) A network segment that has outbound access to the public Internet.
B) A network segment that is not accessible to the public Internet.
C) A network segment connected directly to Customer Care.
D) A network segment that has access to your internal LAN.
5. Which architectural approach is used to develop a single application as a suite of small services?
A) Genesys Cloud Salesforce Architecture
B) Single Core Architecture
C) Monolithic Architecture
D) Microservices Architecture
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: D |







