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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two metrics are key when analyzing Action Map Reports?
(Choose two)
Response:

A) Offer impressions
B) Outbound email responses
C) Conversion events
D) Agent login times

2. Which of the following best defines an "outcome" in GPE?
Response:

A) The agent assigned to a digital interaction
B) A visitor's last known location
C) A type of chatbot intent
D) A business goal such as a purchase or form submission

3. Which tool within Genesys Cloud provides access to Predictive Routing performance metrics?
Response:

A) Analytics API
B) Queue Performance Dashboard
C) Interaction Details View
D) Workforce Management

4. What type of metrics can be viewed in an Action Map Report?
Response:

A) Bot-to-agent transfer count
B) Call duration and hold time
C) Offer impressions, acceptances, and conversion rate
D) Agent logins and shift adherence

5. Select all the actions available to use when an action map triggers.
(Choose four answers)
Response:

A) Web messaging
B) Voice call
C) Web chat
D) Advanced orchestration flow
E) Content offer
F) Instant agent interaction

Solutions: