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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. A customer wants to use AICC to handle customer inquiries from a popular messaging platform like WhatsApp. What is the primary technical requirement for this integration?

A) All agents must have personal WhatsApp accounts.
B) The customer must use a specific brand of phone.
C) The AICC must have a dedicated component (a channel gateway) that can connect to the messaging platform's API.
D) The IVR must be configured to accept voice messages.

2. What is the main technical advantage of using "OPUS" as an audio codec for VoIP in AICC?

A) It is only used for video calls.
B) It is the oldest codec and has the widest compatibility.
C) It uses the most bandwidth, guaranteeing the best quality.
D) It is a versatile codec that provides high quality at low bitrates and is well-suited for variable network conditions.

3. In AICC, what does the term "adherence" refer to in workforce management (WFM) context?

A) The success rate of outbound calls.
B) The accuracy of the IVR speech recognition.
C) The rate at which customers agree to surveys.
D) How closely agents follow their scheduled tasks (e.g., login times, breaks).

4. Which network topology is most suitable for connecting multiple regional contact centers to a central AICC infrastructure?

A) A ring topology where each site is connected to two others.
B) A bus topology where all sites are connected in a line.
C) A star topology with the central site as the hub.
D) A mesh topology where every site is connected to every other site.

5. In a multi-tenant AICC deployment for a service provider, a customer requires complete data isolation for regulatory reasons. Which architectural strategy ensures that customer data is segregated at every layer, including database schemas?

A) Implement separate virtual machines for each tenant, with dedicated application and database instances.
B) Deploy a hybrid model where the application is shared but databases are on-premises for each tenant.
C) Use a single database with robust row-level security filters per tenant.
D) Utilize a shared database but enforce data isolation through unique tenant IDs in a single schema.

Solutions: