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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which reason describes why ITIL is so successful?

A) It tells service providers exactly how to be successful
B) The five ITIL volumes are concise
C) It is not tied to any particular vendor platform
D) It is designed to be used to manage projects

2. Which process is responsible for providing the rights to use an IT service?

A) Change management
B) Request fulfillment
C) Incident management
D) Access management

3. What is a service delivered between two business units in the same organization known as?

A) Delivered service
B) External service
C) Strategic service
D) Internal service

4. Which of the following options is a hierarchy that is used in knowledge management?

A) Wisdom - Information - Data - Knowledge
B) Knowledge - Wisdom - Information - Data
C) Data - Information - Knowledge - Wisdom
D) Information - Data - Knowledge - Wisdom

5. Which process is responsible for ensuring that appropriate testing takes place?

A) Service asset and configuration management
B) Release and deployment management
C) Knowledge management
D) Service level management

Solutions: