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WGU Operations Management (C215, VDC2) Sample Questions:
1. What helps an organization identify and plan the actions necessary to meet current and future customer demands?
A) Software development
B) Current economic conditions
C) Production capacity
D) Capacity planning
2. Which two factors affect a service location decision? Choose 2 answers
A) Warehouse storage
B) Closeness to manufacturing facilities
C) Proximity to customers
D) Quality-of-life issues
3. Which total quality management (TQM) process consists of 13 published standards and guidelines?
A) ISO 9002
B) ISO 9000
C) ISO 9001
D) ISO 1400
4. What are two reasons a company might be hesitant to provide overtime as a capacity-based option?
Choose 2 answers
A) Overtime is typically a 50% wage premium.
B) Overtime is not a long-term solution.
C) Overtime results in a buildup of excess inventory.
D) Overtime decreases the labor cost per unit.
5. How does a just-in-time (JIT) system influence all functional areas within a company?
Choose 2 answers
A) Companies are able to reduce waste.
B) Companies can participate when it is convenient.
C) Companies enhance workers' ability to perform.
D) Companies' workers demonstrate intrinsic values.
E) Companies develop new ways to generate revenue.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C,D | Question # 3 Answer: B | Question # 4 Answer: A,B | Question # 5 Answer: A,E |







