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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Contact Policy and Volume Constraints | 13% | - Contact Governance
|
| Topic 2: AI and Arbitration | 8% | - Decision Prioritization
|
| Topic 3: Decision Strategies | 25% | - Strategy Design
|
| Topic 4: Actions and Treatments | 12% | - Action Management
|
| Topic 5: Business Agility in Customer Engagement | 10% | - Operational Excellence
|
| Topic 6: Channels | 10% | - Channel Integration
|
| Topic 7: Engagement Policies | 12% | - Policy Configuration
|
| Topic 8: Next-Best-Action Concepts | 10% | - Customer Engagement Fundamentals
|
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
What does a solid arrow from a "Set Property" component to a "Filter" component mean?
- A. A property from the "Set Property" component is referenced by the "Filter" component.
- B. Information from the "Set Property" component is copied over to the "Filter" component.
- C. There is a one-to-one relationship between a "Set Property" and a "Filter" component.
- D. To evaluate the "Set Property" component, the "Filter" component is evaluated first.
Correct Answer: A 🗳️
U+ Bank, a retail bank, wants to include offer related images in the emails that they send to their qualified customers.
As a decisioning consultant, what best practice must you follow to include images in the emails?
- A. Host images on an external server
- B. Attach images to the email
- C. Embed images in the email directly
- D. Provide links to images in the email
Correct Answer: D 🗳️
MyCo, a telecom company, wants to send promotional emails to give away phone accessories. The accessories can only be given away in batches of 50. When the stock in a batch is completed, a new batch can be promoted again.
You have decided to use volume constraint to limit the number of actions in a batch.
To meet the business requirement, what Reset Interval setting do you select?
- A. Manual
- B. When accessed
- C. Daily
- D. Reset Interval does not matter for this scenario
Correct Answer: C 🗳️
A financial institution has created a new policy that states the company will not send more than 500 emails per day.
Which option allows you to implement the requirement?
- A. Applicability rules
- B. Volume constraints
- C. Customer contact limits
- D. Suppression rules
Correct Answer: D 🗳️
U+ Bank uses Pega Customer Decision Hub to display an offer to its customers on the U+ Bank website.
The bank wants to ensure that Silver credit cards are not offered to customers under 27 years of age. They also want to ensure that Platinum cards are offered only to customers who had a positive balance in the last year.
What do you configure in the Next-Best-Action Designer to achieve this outcome?
- A. Customer segments
- B. Arbitration rules
- C. Engagement policies
- D. Contact policy rules
Correct Answer: A 🗳️
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