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Salesforce Plat-UX-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Topic 2: Discovery | 13% | - Gather user requirements and plan design strategy
|
| Topic 3: Testing | 11% | - Validate and test designs
|
| Topic 4: Design System Implementation | 20% | - Leverage SLDS and design standards
|
| Topic 5: Declarative Design | 27% | - Design using Salesforce declarative tools
|
| Topic 6: Strategy and Governance | 17% | - Define UX strategy and governance
|
Salesforce Certified Platform User Experience Designer Sample Questions:
Question 1
A UX Designer wants to quickly mock up Salesforce user Interface experiences using a collation of prebuilt components. The designer need sales lightning resources for their design and prototypesuch as based components, tokens, design patterns.
Which tool to install should need?
A. SLDS Validator
B. Lightning Design system Unmagaged Package
C. Lightning Design system Zip
D. Sketch plugin
Question 2
Cloud Kicks (CK) is going to launch a new Salesforce process for itsCustomer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives.
Which three Salesforce tools should be used to track and measure the adoption of the new process?
Choose 3 answers
A. User Engagement Dashboard and Report
B. Salesforce Surveys for user Satisfaction
C. Visualforce App
D. Custom Permission Sets
E. Chatter polls
Question 3
An organization must be digitally accessible to enable social opportunity.
What are three core principles of Web Content Accessibility Guidelines (WCAG)?
Choose 3 answers
A. Robust
B. Operable
C. Abundant
D. Understandable
E. Delightful
Question 4
Cloud kicks wants to incorporates human-centered design across its organization Which two practices should beadopted
A. Including innovative ideas to showcase technology
B. putting oneself in the situation of the end-user
C. creating requirements based on business leaders priorities
D. observing user behavior
Question 5
Cloud Kicks (CK) has identified that its individual agents send out messaging and communication that is often not aligned with the company's overall branding and communication style.
Which Salesforce solutions should be implemented to help CK deliver consistently branded content at every touchpoint?
A. A Distributed Marketing and Journey Builder
B. Service Cloud and Letterhead
C. Email Builder and Customer 360
Solutions:
| Question 1 Answer: D | Question 2 Answer: A,B,E | Question 3 Answer: A,B,D | Question 4 Answer: B,D | Question 5 Answer: A |







