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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

Question 1

A Strategy Designer at Cloud Kicks presents narrative to drive stakeholder alignment for a new product vision.
In addition to the narrative, what should the designer provide to create alignment?

A. Incentives to motivate internal stakeholders to align with the proposed future state
B. The strategic case including a breakdown of features and why they meet audience needs.
C. A roadmap to minimize miscommunication about milestones in the build process.

Question 2

. Leadership at Cloud Kicks just approved a vision for a new digital commerce and service strategy. They ask the Strategy Designer to create a roadmap to help them understand the rollout process and implications.
What should be one of the initial steps to take when creating a program roadmap?

A. Create a release plan matching calendar-based milestones
B. Develop a RACI diagram among internal stakeholders only.
C. Start with a phased approach, then address foundational items early.

Question 3

A strategy designer at Cloud Kicks discovered a complex UX problem with its online shopping platform and now needs to effectively describe the problem in the customer context. This description should speak to the urgency of the problem, be a call-to-action for others to be involved, and inspire hope for change.
Which type of statement should the designer make?

A. Challenge
B. Needs
C. Mission

Question 4

A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement.
Which option reflects the format of the design challenge statement"?

A. Unify platforms and centralize support operations to save customers time and reduce business costs.
B. As a user, I want to see trending support resources upon the first login to customer support so I can save my time.
C. How might we save our existing customers time by preemptively serving the info they need to deflect the customer support calls.

Question 5

In an effort to increase revenue, the Cloud Kicks design team proposes creating a new ecommerce tool where customers can easily search for products and access a bot that makes personalized recommendations. The team knows the cost to implement this new experience is significant.
Which tool should the team use to justify the strategy7

A. Business model canvas
B. Prioritization matrix
C. Criteria scorecard

Solutions: