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Nokia SDM Certification - CARE Sample Questions:

1. What is the content of the Care Plan?

A) Upgrades and updates schedules.
B) NSN Care contacts, map of power, CT organization chart.
C) Services, schedules, contacts, care procedures, customer installed base.
D) NSN contacts and Emergency escalation procedure.

2. Who should NOT participate in a Care Services tender?

A) Cost Manager.
B) R&D Engineer.
C) Service Product Manager.
D) Care Program Manager.

3. A customer is experiencing problems with element stability. What is the appropriate Care service to offer in this case?

A) Spare Part Management.
B) Care SWS preventive services or Active Software Support (ASWS).
C) HWS or SWS Life Extender.
D) Software Maintenance.

4. What basic services are included in SW Maintenance

A) Trouble Resolution, Technical Query, Technical Support.
B) Trouble Resolution, Technical Query, SW Update.
C) Emergency Support, Trouble Resolution, Technical Query.
D) Trouble Resolution, Technical Query, Care Management.

5. How do you prove that you are in control of your financial processes?

A) You delegate completely to F&C.
B) There are no big deviations between forecast and actual.
C) You do not exceed the cost base-line for the half-year.
D) You can always explain the deviations.

Solutions: