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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Fundamentals | 9% | - Slack paid plan features - User roles and responsibilities - Workspace and organization settings and dashboards |
| Channel and User Group Administration | 28% | - Channel types and management - Archiving and deletion policies - User group creation and administration |
| User Lifecycle Management | 14% | - User provisioning methods - Guest account management - Authentication and access control |
| Enabling Slack Success | 15% | - Optimization and training - Adoption strategy and best practices - Analytics and usage measurement |
| Security | 15% | - Data protection and retention policies - Security governance and compliance - Audit and monitoring |
| Workspace Administration | 9% | - Workspace visibility and configuration - Workspace creation and approval process - Multi-workspace architecture design |
| App Administration | 10% | - App installation and configuration - Workflow Builder usage - Integration management |
Salesforce Certified Slack Administrator Sample Questions:
You're an Org Admin working on your Slack Enterprise Grid design. You expect a high volume of new workspace requests, and all requests will require admin review.
What should you do to manage this process?
(Select the best answer.)
- A. Turn off the workspace request process, and require users to direct message (DM) their workspace admin.
- B. Allow all users to request new workspaces, and route the requests into an admin channel where admins can action the requests as a team.
- C. Allow all users to request new workspaces, and manually route requests to the correct admin via direct message (DM).
- D. Turn off the workspace request process, and create a private channel. Only add members who you want to request new workspaces.
Correct Answer: B 🗳️
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Andrew is a Workspace Owner and head of HR for a government agency in Munich, Germany. As the head of HR, he manages all aspects of human resources in order to create an engaged workforce and resilient organization.
The HR teams use a variety of technologies, and leadership is implementing a new integrated tool to improve collaboration and productivity. While the tool has many benefits, the adoption rate has been slow due to a lack of internal awareness.
Andrew wants to convince leadership that he needs internal Slack advocates who can lead and support co- workers through the transition. He has a few people in mind who he would nominate as Champions.
Which options appropriately describe Champions? (Choose all that apply.)
- A. They model best practices, and they can rally the team toward common goals.
- B. They actively communicate and promote transparency to reinforce the purpose and value of the tool.
- C. They are Slack Administrators, so they have the correct permissions to help the company manage change.
- D. They identify and implement key use cases for the tool and modify them over time to improve the team' s workflows.
Correct Answer: A,B,D 🗳️
Explanation: Only visible for Prep4SureReview members. You can sign-up / login (it's free).
You're an Org Admin in your Slack Enterprise Grid org.
Your security team has requested that all new Slack Connect channels only be approved by Org Admins and Org Owners.
What should you do?
(Select the best answer.)
- A. Change the permissions in the admin dashboard so that Slack Connect channels can be approved by any Workspace Admin or Workspace Owner.
- B. Use Slack's default Slack Connect channel approval permissions which state only Org Admins and Org Owners can approve new channel requests.
- C. Advise all Workspace Admins and Workspace Owners to forward all Slack Connect channel requests to Org Admins and Org Owners.
- D. Send all Slack Connect channel requests to a private channel on an Org Admin and Org Owner-only workspace.
Correct Answer: B 🗳️
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The Sales team at Large Inc is having trouble figuring out the role Slack should play in their work day. The Sales team travels often and prioritizes time with customers. They don't have a lot of time to attend training.
Which two of the four strategies would help increase adoption on the Sales team? (Choose two.)
- A. Send out a weekly email campaign for two months to use Slack with the warning that Slack access will be denied to anyone that joins Slack after the two-month email campaign is finished.
- B. Survey the Sales team to understand what currently makes their job difficult and determine which apps
/integrations and workflows to prioritize. - C. Install the Salesforce app in the Sales workspace immediately, as this is the number one integration for Sales teams using Slack.
- D. Run a campaign promoting the Slack mobile app, so the Sales team understands the value of mobility and persistent communications.
Correct Answer: B,D 🗳️
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Which plan(s) support(s) customizable message and file retention features?
- A. Business+ and Enterprise Grid
- B. Pro, Business+, and Enterprise Grid
- C. Enterprise Grid only
- D. Free, Pro, Business+, and Enterprise Grid
Correct Answer: B 🗳️
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