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000-018 pdf
  • Exam Code: 000-018
  • Exam Name: IBM Tivoli Service Request Manager V7.1 Implementation
  • Updated: Jul 26, 2026
  • Q & A: 170 Questions and Answers
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  • Exam Code: 000-018
  • Exam Name: IBM Tivoli Service Request Manager V7.1 Implementation
  • Updated: Jul 26, 2026
  • Q & A: 170 Questions and Answers
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  • Exam Code: 000-018
  • Exam Name: IBM Tivoli Service Request Manager V7.1 Implementation
  • Updated: Jul 26, 2026
  • Q & A: 170 Questions and Answers
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IBM 000-018 Exam Syllabus Topics:

SectionWeightObjectives
Application Configuration and Customization25%- Workflow and process configuration
- Security and access control setup
- Notifications and escalations
- Service catalog definition
Service Request Manager Architecture and Concepts25%- ITIL-based service desk and request processes
- Architecture overview and components
- Tivoli Process Automation Engine fundamentals
Integration and Administration20%- Maintenance, backup and migration
- Integration with other Tivoli products
- Managing languages and search support
Installation and Configuration30%- Post-installation verification
- Installing SRM V7.1
- Installation planning and requirements
- Configuring best practices content and sample data

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