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IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. A process owner needs to monitor the performance of multiple processes in the aggregate. What should the program manager plan on developing first to satisfy this requirement?

A) Scoreboards
B) A report
C) Service Level Agreements (SLAs)
D) Key Performance Indicators (KPIs)

2. The BPM analyst, Process Owner and BPM program manager have created a list of user stories with point estimates. What do user story points measure?

A) The priority of the user story.
B) The value of the user story.
C) The time in hours required to implement the user stories.
D) An approximate, relative measurement of the development effort.

3. A program manager consults with a client on how to improve their BPM Center of Excellence (COE). The program manager asks what metrics are being used to track the success of the COE.
The client offers examples of the metrics that are being collected for several processes related to the cycle time and efficiency. What course of action should the program manager suggest?

A) Suggest that greater emphasis be granted to the metrics gathered on cycle time.
B) Suggest that the COE should aggregate information on the ROI for each project.
C) Suggest no changes to the metrics.
D) Suggest that an additional category of metrics for defect rates be collected.

4. What is the purpose of Performance Data Warehouse?

A) View reports
B) Track process performance data
C) Start new process instances
D) Analyze process performance data

Solutions: