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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Knowledge Management | - Knowledge articles
|
| Service Request Management | - Case and ticket handling
|
| Oracle Fusion Service Overview | - Core Service Architecture
|
| Reporting and Analytics | - Service analytics
|
| Field Service and Dispatch | - Field service operations
|
| Integrations and Extensions | - Integration capabilities
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
In which three situations can default coverage be applied?
- A. for a specific SR status
- B. to a specific customer account
- C. for a specific period of time
- D. globally, to all service requests that do not have any other coverage
- E. for a specific SR category
Correct Answer: C,D,E 🗳️
Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?
- A. It does not require matching passwords between Engagement Cloud and DCS.
- B. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
- C. It enables anonymous users to search the DCS knowledge base.
- D. It is configured exclusively via the Engagement Cloud Security Console.
Correct Answer: C,D 🗳️
Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?
- A. Create standard text to be posted to the message thread.
- B. Specify the warning threshold for the milestone in the standard coverages.
- C. Configure an object workflow action to send the email when the milestone status changes to warning.
- D. Add an extension column to the milestone object to hold the warning threshold value.
- E. Configure the email template to be used for notification.
- F. Configure an analytics report showing milestones in warning status.
Correct Answer: B,E,F 🗳️
Which two are required to publish a completed Digital Customer Service (DCS) application?
- A. nothing (DCS applications are always available to all users.)
- B. system administrator approval
- C. a single "publish" action to complete the task
- D. moving the application to Staging and subsequently to Production status
Correct Answer: A,D 🗳️
Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?
- A. Incoming messages have a custom filter.
- B. Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
- C. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
- D. The configured frequency to retrieve emails is too long.
Correct Answer: A 🗳️
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