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Oracle 1z0-325日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Knowledge and Answer Management | - Manage knowledge base categories - Set up answer access and visibility - Create and organize answers |
| Staff and Profile Management | - Configure agent workflows - Define permissions and access rights - Set up staff accounts and roles - Create and manage profiles |
| Customer Portal | - Portal deployment and configuration - Portal access control - Self-service functionality setup |
| Analytics and Reporting | - Create standard and custom reports - Define report access and sharing - Configure dashboards |
| Customer Interaction Tools | - Configure Chat and Co-Browse - Set up feedback and surveys - Manage email and response channels |
| Site Configuration and Administration | - System settings and configuration - Message templates and variables - Passport configurations - Search priority and keywords |
| Application Appearance | - Design Agent Interfaces - Configure Customizable Menus - Create and implement Workspaces - Create Navigation Sets |
