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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?

A) XVR-300XB port
B) NET 1Port
C) NET MGT Port
D) SER MGT Port

2. The quick credit call center management has described to move to 24 hour support for same center operations. Because the standard practice has always been to start each vector with the same 5 steps to test for working hours, making the change will require modifying almost all of the vectors.
While making the changes, what can be done to make the future changes easier and more efficient?

A) Add vector variables to each vector to test for working hours.
B) Create vector subroutine that can be used in all vectors that have the same working hours
C) Change announcements for each skill to include working hours and advice callers to hang up if not calling during those hours.
D) Redesign the routing so all calls funnel through a signal vector

3. To configure the eri0 network device on CMS, which set of Solaris files, must be edited?

A) /etc/hostname. Eri0 and /etc/netmasks
B) /net/eri0 and/net/netmasks
C) /dev/eri0 and /dev/hostname.eri0
D) /cms/install/net use and /cms/install/netboo.eri0

4. Which program is a custom application on the CMS?

A) Avaya Supervisor
B) High Availability Admin Sync
C) Alarm Origination Manager
D) Avaya Visual Vectors Client

5. Which command is used to find the current CMS release?

A) pkginfo -p cm
B) pkginfo cms
C) pkginfo -x cms
D) pkginfo -r cms

Solutions: