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Avaya 6201.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Contact Center Integration | - Contact center call flow design
|
| Avaya Aura Communication Manager Core Configuration | - Station and endpoint administration
|
| Avaya Call Management System (CMS) Implementation | - CMS architecture and data collection
|
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
The CMS has been checked and the link to the CM is down. The message shown in the log is "PBX switch mismatch. Check the switch setup".
What does this message mean?
- A. The wrong Communication Manager version on the CMS has been selected.
- B. This message can be ignored as it is not the reason the link is down.
- C. The wrong type of Communication Manager has been installed and the correct server will need to be ordered.
- D. The wrong CMS has been installed and the correct server needs to be ordered.
Correct Answer: D 🗳️
Explanation: Only visible for Prep4SureReview members. You can sign-up / login (it's free).
Which two Advocate features address the condition called the Supervisor Shuffle? (Choose two)
- A. Service Objective
- B. Predicted Wait Time
- C. Reserve Agent
- D. Vector queuing priority
Correct Answer: B,C 🗳️
Explanation: Only visible for Prep4SureReview members. You can sign-up / login (it's free).
At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration.
Which method can the administrator use to quickly create the telephone sets?
- A. Use the add station next CM SAT command to program each telephone set and assign buttons
- B. Use CMS to perform the bulk administration of telephone sets and buttons.
- C. Create a template telephone set and use the qcopy station xxxx CM SAT command
- D. Create a template telephone set and use the duplicate station xxxx CM SAT command
Correct Answer: D 🗳️
Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?
- A. Service Objective
- B. Dynamic Threshold Adjustment
- C. Vector queuing priorities
- D. Dynamic Queue Position
Correct Answer: C 🗳️
A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?
- A. There is a firewall between the PC and the CMS.
- B. Avaya Terminal Emulator did not load correctly and needs to be reloaded.
- C. Avaya Terminal Emulator is being used on an unsupported operating system.
- D. The wrong version of Avaya Terminal Emulator has been loaded on the PC.
Correct Answer: A 🗳️
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