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Cisco 642-241 Exam Overview:
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Designing Cisco Unified Contact Center Enterprise (UCCED) |
| Exam Number: | 642-241 |
| Exam Price: | USD 300 (historical, varies by region and testing provider) |
| Exam Duration: | 90 minutes |
| Related Certifications: | Cisco Certified Network Professional (CCNP) Voice Cisco Unified Contact Center Enterprise (UCCE) |
| Certificate Validity Period: | Retired (no longer offered) |
| Real Exam Qty: | Approximately 45–55 |
| Exam Format: | Multiple choice, Scenario-based questions |
| Available Languages: | English |
| Recommended Training: | Cisco Unified Contact Center Enterprise training (historical Cisco Learning Network resources) Cisco Contact Center Enterprise design and deployment courses (Cisco UCCE learning paths) |
| Exam Registration: | Cisco Certifications and Exams (official portal) Pearson VUE Cisco exam registration |
| Sample Questions: |  |
| Exam Way: | Typically delivered via Pearson VUE testing centers or online proctored exam (when active). |
| Pre Condition: | Recommended experience with Cisco Unified Contact Center Enterprise (UCCE) and voice network fundamentals; familiarity with Cisco routing and collaboration technologies is strongly advised. |
| Official Syllabus URL: | https://www.cisco.com |
Cisco 642-241 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Sizing and Capacity Planning | - Agent, call volume, and concurrency planning - High availability and redundancy design - Scalability considerations for distributed deployments |
| Topic 2: Dial Plan and Call Routing Design | - Routing scripts and VXML/CVP integration concepts - Routing logic and call treatment design - Dial plan considerations for enterprise contact centers |
| Topic 3: Cisco Unified CVP (Customer Voice Portal) | - CVP deployment models (standalone, comprehensive) - Self-service call flows and IVR design - SIP and voice gateway integration |
| Topic 4: UCCE Architecture and Components | - Core components (ICM, CVP, PG, Finesse, CUCM integration) - Cisco Unified Contact Center Enterprise architecture overview - Call routing architecture and call flow design |
| Topic 5: Security and Integration | - Security design for contact center environments - CRM and third-party system integration concepts - Integration with Cisco Unified Communications Manager |
| Topic 6: Reporting and Monitoring | - Cisco Unified Intelligence Center (CUIC) reporting design - Historical and real-time reporting concepts - System monitoring and troubleshooting considerations |
642-241 Exam Questions Answered
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90 minutes for Approximately 45–55 questions. Fit the atmosphere in advance: timed sessions in the Prep4SureReview online engine make the formal pace feel practiced, not pressured.
Use the vendor's official registration channels:
The Cisco Unified Contact Center Enterprise Design (UCCED) is delivered Typically delivered via Pearson VUE testing centers or online proctored exam (when active). — select whichever arrangement suits you when booking.
The Cisco Unified Contact Center Enterprise Design (UCCED) blueprint spans 6 domains — including Reporting and Monitoring, UCCE Architecture and Components, Cisco Unified CVP (Customer Voice Portal). Let the weightings direct your spare-time review; the full outline above lists every subtopic.
Yes — download the free Cisco Unified Contact Center Enterprise Design (UCCED) demo and evaluate the material before paying. Purchases include 365 days of free updates, each new version emailed immediately upon release; renew afterward at 50% off.
Recommended experience with Cisco Unified Contact Center Enterprise (UCCE) and voice network fundamentals; familiarity with Cisco routing and collaboration technologies is strongly advised. Eligibility rules change periodically, so confirm the current requirements on the official page (official 642-241 exam page) before registering.
Yes:
- Cisco Unified Contact Center Enterprise training (historical Cisco Learning Network resources)
- Cisco Contact Center Enterprise design and deployment courses (Cisco UCCE learning paths)
Courses give you the theory; the 130 practice questions for the Cisco Unified Contact Center Enterprise Design (UCCED) give you the rehearsal — every answer expert-verified.
The Cisco Unified Contact Center Enterprise Design (UCCED) is Cisco's certification exam for Cisco Unified Contact Center Enterprise Design (UCCED), at the Professional level. It validates job-ready skills, and passing it marks you as a verified professional. Related credentials include Cisco Certified Network Professional (CCNP) Voice, Cisco Unified Contact Center Enterprise (UCCE).
Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:
Which two of these are sizing considerations for an IVR Peripheral Gateway for the Cisco Unified Contact Center Enterprise solution 7.5(x)? (Choose two.)
- A. An IVR Peripheral Gateway can support up to 9,999 sessions or ports across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.
- B. An IVR Peripheral Gateway can support a mix of Service Control Interface (SCI) and Call Routing Interface (CRI) across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.
- C. An IVR Peripheral Gateway can support up to 80 Peripheral Interface Managers (PIMs) coloaded on the same MCS 7845 class server.
- D. An IVR Peripheral Gateway can support up to 40 calls per second across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.
Correct Answer: B,D 🗳️
In the Cisco Unified Contact Center Enterprise solution, what is considered "Agent Handle Time"?
- A. the time that the agent spent talking to the caller plus the queue time for the call and any wrap-up time
- B. the time that the agent spent talking to the caller, including any hold time during the call
- C. the time that the agent spent talking to the caller plus any network time that was used during ringing, call transfers, and holds during the call
- D. the time that the agent spent talking plus any wrap-up time that is associated with the call, including any hold time during the call
Correct Answer: D 🗳️
What is the impact of co-loading the Cisco Unified Outbound SIP Dialer on the same servers as the agent peripheral gateway in the Cisco Unified Contact Center Enterprise 8.0(x) system?
- A. Cisco Unified Outbound Dialer reduces agent capacity by a factor of 15-each outbound port is equivalent to 15 agents on the peripheral gateway.
- B. Cisco Unified Outbound Dialer reduces agent capacity by a factor of 1.33-each outbound port is equivalent to 1.33 agents on the peripheral gateway.
- C. Cisco Unified Outbound Dialer does not reduce agent capacity on the peripheral gateway server.
- D. Cisco Unified Outbound Dialer reduces agent capacity by a factor of four-each outbound port is equivalent to four agents on the peripheral gateway.
Correct Answer: B 🗳️
In the Cisco Unified Contact Center Enterprise 8.0(x) solution, both WebView and Cisco Unified Intelligence Center are provided as reporting tools. Which statement is untrue?
- A. WebView 8.0(x) can be deployed in a cluster of up to eight servers that share report templates.
- B. Cisco Unified Intelligence Center 8.0(x) supports up to 200 concurrent reporting users.
- C. WebView 8.0(x) supports up to 25 concurrent reporting users.
- D. Cisco Unified Intelligence Center 8.0(x) uses Informix to store its local database of report templates.
Correct Answer: A 🗳️
In the Cisco Unified Contact Center Enterprise solution, what is the impact on the system if inbound call volume increases?
- A. Agent capacity on the Cisco Unified Contact Center Enterprise call routers decreases.
- B. Agent reporting capacity in WebView decreases.
- C. Agent capacity on the Cisco Unified Communications Manager subscribers in the cluster decreases.
- D. Agent capacity on the Cisco Agent Desktop servers decreases.
Correct Answer: C 🗳️
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