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Apple 9L0-005 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting Methodology | 25% | - Systematic Fault Isolation
|
| Safety and Environmental Guidelines | 15% | - Electrical Safety
|
| Product Knowledge and Specifications | 20% | - Hardware Architecture
|
| Disassembly, Repair and Reassembly | 25% | - Reassembly and Verification
|
| Software and Firmware | 15% | - Firmware Updates and Configuration
|
Apple Desktop Service Certification Sample Questions:
In the component isolation technique, if you do not get a startup chime and/or a flashing question mark after configuring a minimal system, you check the components of the minimal system by _____.
- A. adding more known-good parts in a specified order
- B. replacing them with known-good parts in any order
- C. disassembling and reassembling them
- D. replacing them with known-good parts in a specified order
Correct Answer: D 🗳️
Examine the exhibit. Notice the lack of IP address information for built-in Ethernet. What is the most likely cause of this condition?
- A. Incorrect DNS entry.
- B. No active Ethernet link.
- C. No DHCP server available.
- D. AppleTalk is active.
Correct Answer: B 🗳️
The basis for the component isolation troubleshooting technique is an understanding of _______ and _______ within computers. SELECT TWO
- A. network flow
- B. signal flow
- C. coolant flow
- D. power flow
- E. fan air flow
Correct Answer: B,D 🗳️
To isolate a video problem as hardware or software on a Mac mini, which of the following steps should you try FIRST?
- A. Start up from a known-good startup disc.
- B. Replace the built-in display.
- C. Reinstall the appropriate Mac OS.
- D. Verify the hard disk with Disk First Aid.
Correct Answer: A 🗳️
Which TWO of the following are symptoms of a 'no video' condition? SELECT TWO
- A. You don't hear a startup chime
- B. You may hear fan or drive noise
- C. You can't connect to the Internet
- D. The cursor is frozen and the system is unresponsive.
- E. The power button or power indicator lights up
Correct Answer: B,E 🗳️
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