Universal Containers sells capital equipment that includes a 90-day warranty for repairs. They also offer a
'Preventative Maintenance Service Contract' for the purchase.
What data model and solution approach should a Field Service consultant recommend?

• A. Use 'Opportunity Products' that will create 'Assets' when the 'Opportunity' is 'Won' with automation.
  That automation can also create a 'Warranty' record for the 90 day period. If a 'Preventative Maintenance Service Contract' is purchased, have an automation to create a 'Service Contract' record,
  'Maintenance Plan' record, and 'Maintenance Asset' records
• B. Set the 'Warranty' and 'Maintenance Plan' as related lists on the 'Account' Record. Create an Automation that will trigger the creation of 'Preventive Maintenance Service Appointments' based on the related 'Maintenance Plan' if a 'Warranty' record is added as well
• C. Create a custom object called 'Capital Equipment' and create these records from 'Opportunity Products' when an 'Opportunity' is 'Won'. That record will have a formula checkbox field if it is under 'Warranty'.
  Create a 'Maintenance Plan' record if the customer signs up for a 'Preventative Maintenance Service Contract'
• D. Establish a new customer on-boarding administration role and have that Service Resource manually create the 'Asset' records and create custom checkbox fields to determine if the 'Asset' is under
  'Warranty' and signed up for the 'Preventative Maintenance Service Contract'

Green Energy Solutions decided to start selling maintenance services to their install base of solar panels, in addition to the solar panel itself. GES would like better visibility into the value their maintenance contracts provide to customers by tracking the availability and reliability of their solar panels.
Which calculation is correct?

• A. Reliability = (expected uptime - accumulated planned and unplanned downtime) / expected uptime
• B. Availability = (expected uptime - accumulated unplanned downtime) / expected uptime
• C. Asset uptime = Availability / Reliability
• D. Availability = (expected uptime - accumulated planned and unplanned downtime) / expected uptime

Universal Containers would like customers to be able to schedule appointments themselves in addition to being able to schedule appointments by calling into the call center.
Which two options should an architect recommend to meet UC's requirements? (Choose 2 options)

• A. Get Candidates global action from the Gantt chart
• B. Book Appointment global action
• C. Communities Book Appointment action
• D. Nightly recurring optimization job

Universal Containers is currently using the 'Resource Efficiency' feature in Field Service. The estimated duration for a replacement job is one hour, and the efficiency setup is as follows:
X is an expert, 'Efficiency' = 2.00 Y is a technician, 'Efficiency' = 1.00 Z is a junior technician, 'Efficiency' =
0.50
What will be the calculated duration of the Service Appointment when assigned to the different Service Resources?

• A. Estimated duration for X = 30 min, Y = 60 min, Z = 120 min
• B. Estimated duration for X = 120 min, Y = 60 min, Z = 30 min
• C. Estimated duration for X = 30 min, Y = 60 min, Z = 90 min
• D. Estimated duration for X = 60 min, Y = 60 min, Z = 60 min

What should a consultant recommend to help a customer with their initiative to reduce their carbon footprint?

• A. Add the 'Maximum Travel from Home' Work Rule.
• B. Give 'Minimize Travel' Service Objective the highest weight.
• C. Remove the 'ASAP' Service Objective.
• D. Remove the 'Match Location' Work Rule.