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ServiceNow CRMA Exam Overview:
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | Certified Customer Relationship Management (CRM) Architect |
| Exam Number: | CRMA |
| Related Certifications: | ServiceNow Architecture Excellence (ArchX) Accreditation ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist – Customer Service Management (CIS-CSM) ServiceNow Certified Implementation Specialist – Field Service Management (CIS-FSM) |
| Available Languages: | English |
| Exam Price: | USD 4000 (CRM Architect program list price; not a separately published exam fee) |
| Exam Format: | Discussion forums, Peer reviews, Cohort-based certification program, Final assessment, Required learning modules and program badges, Individual activities |
| Exam Way: | The certification is earned through a cohort-based program culminating in a final assessment. The official certification page does not specify a separate exam delivery method, exam duration, question count, or standalone exam fee. |
| Pre Condition: | Candidates must hold the ServiceNow Certified System Administrator (CSA) certification, the Architecture Excellence (ArchX) accreditation, and either the Certified Implementation Specialist – Customer Service Management (CIS-CSM) or Certified Implementation Specialist – Field Service Management (CIS-FSM) certification. Candidates must also have implementation experience on five or more Customer Relationship Management (CRM) projects. Enrollment in and completion of the cohort-based CRM Architect program is required. |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/pages/now-learning-get-certified?achievement_id=65e1f5a247e58294fd498a75d36d43ba&id=amap_detail |
CRMA Exam FAQ: Clear Answers
The exam topics section above presents the current official coverage.
A complete preparation package: 0 practice questions for the ServiceNow Customer Relationships Management Architect exam in three formats — a printable, expert-prepared PDF with instant download; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. Also included: a free demo, 365 days of free updates, a 50% renewal discount afterward, unlimited computer installations, 24-hour online customer service, and remote assistance from professional personnel when needed.
Question count and duration are set by ServiceNow; check the official exam page for the current format.
Candidates must hold the ServiceNow Certified System Administrator (CSA) certification, the Architecture Excellence (ArchX) accreditation, and either the Certified Implementation Specialist – Customer Service Management (CIS-CSM) or Certified Implementation Specialist – Field Service Management (CIS-FSM) certification. Candidates must also have implementation experience on five or more Customer Relationship Management (CRM) projects. Enrollment in and completion of the cohort-based CRM Architect program is required. Rules are updated occasionally, so confirm the current requirements on the official ServiceNow exam page before you book.
Prep4SureReview issues a full refund if you take the ServiceNow Customer Relationships Management Architect exam within 60 days of purchase and do not pass. The process is simple: submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Prefer to keep studying? Exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
The CRMA exam is a ServiceNow certification exam validating the knowledge in the ServiceNow Customer Relationships Management Architect syllabus shown above. It contributes to these credential paths: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist – Customer Service Management (CIS-CSM), ServiceNow Certified Implementation Specialist – Field Service Management (CIS-FSM), ServiceNow Architecture Excellence (ArchX) Accreditation. Candidates take it to prove their skills to employers in 2026's market, and Prep4SureReview prepares them with 0 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.
ServiceNow recommends these training resources for the ServiceNow Customer Relationships Management Architect exam:
Combine the official training with the 0 practice questions from Prep4SureReview — that pairing reveals what you have truly absorbed.
The certification is earned through a cohort-based program culminating in a final assessment. The official certification page does not specify a separate exam delivery method, exam duration, question count, or standalone exam fee. Register for the ServiceNow Customer Relationships Management Architect exam through these official channels:
After booking, your Prep4SureReview practice questions arrive by email within 1 minute — preparation can begin immediately.
Scoring and fees are published by ServiceNow; verify the current figures on the official site before you register.
