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HP Selling HP PS Lifecycle Services 2023 Sample Questions:
1. A customer is considering a refresh of the devices used by their employees and asks you about adding HP Care Packs for these devices.
What is an important consideration that you should discuss with this customer?
A) An HP Care Pack does not cover a device if the Care Pack was not bundled with the purchase of the device.
B) The HP Post Warranty Service can be purchased for HP devices up to a year after the Care Pack has expired.
C) An HP Care Pack covers devices that are in good working condition; the HP Post Warranty Service covers devices that are no longer in good working condition.
D) HP Care Packs must be attached at the time of purchase or within 90 days of the purchase of the devices.
2. Which two HP Lifecycle Services are powered by HP TechPulse? (Select two.)
A) HP pc BIOS Asset Tagging service
B) HP Defective Media Retention
C) HP Wolf Protect and Trace
D) HP Active Care
E) HP Deinstallation Services
3. What does HP Fix Services provide for HP Personal Systems? (Select two.)
A) Protection from manufacturer defects
B) Operating system and firmware updates
C) Multiple response time options to meet customer needs
D) Mandatory customer self-repair (offshore)
4. What advantage do HP Imaging and Application Services offer customers?
A) One-touch configuration systems allow for customer customization of their new devices after delivery and installation.
B) Customers can opt in to the HP Planet Partners recycling program, which provides onsite collection of discarded paper and printer cartridges.
C) Systems are configured during the build process and arrive onsite ready to use, tailored to customer needs.
D) HP PCs arrive at the customer's site preconfigured with apps designed to handle the toughest projects, including gaming and printing.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C,D | Question # 3 Answer: B,C | Question # 4 Answer: C |







