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HP HP2-N31 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: BSM Solution Areas | 30% | - Operations Bridge and integration - Service Intelligence and Analytics - Application Performance Management - Network Management - Systems and Infrastructure Management |
| Topic 2: Selling and Qualification Process | 20% | - Positioning and closing strategies - Discovery and qualification questions - Identifying opportunities and customer personas |
| Topic 3: HP BSM Overview and Value Proposition | 25% | - HP BSM architecture and components - Competitive differentiators - Business Service Management concepts - Value propositions for IT executives and stakeholders |
| Topic 4: Customer Challenges and Solution Alignment | 25% | - Mapping challenges to BSM capabilities - ROI and business benefit communication - Business and IT operational challenges |
HP Selling HP BSM Solutions Sample Questions:
Which key differentiator supports a capability of the BSM Network Management solution?
- A. provides a single pane of visibility for complex, virtualized, and cloud environments
- B. supports Heads-up Display (HUD) for multi-monitoring technology
- C. provides real time end-to-end transaction monitoring via industry leading, end user monitoring and diagnostic tools
- D. provides a cross-domain view of the entire IT environment with Operations Manager (i), known as the "Operations Bridge"
Correct Answer: A 🗳️
Which HP value statement will resonate with the persona involved in Network Management?
- A. Our Network Management solution optimizes and consolidates tools with ability to manage most complex heterogeneous environments from a single solution.
- B. Our Network Management solution guarantees an error-free, heterogeneous application that spans network silos.
- C. Our Network Management solution provides end-to-end transaction and service-level management through proactive end-user monitoring.
- D. Our Network Management solution reduces downtime and mean time to repair (MTTR) through root-cause analysis that maintains accuracy for dynamic networks.
Correct Answer: D 🗳️
Which key customer persona is most likely associated with and involved in Systems Management?
- A. Operations Manager
- B. Director of Human Resources
- C. Quality Assurance Director
- D. Senior Project Manager
Correct Answer: D 🗳️
Which discovery question would you ask to an IT executive to uncover a potential Network Management pain point?
- A. Do you have the ability to integrate fault, availability, performance, and configuration management?
- B. What percentage of your IT budget goes toward managing the infrastructure versus innovation?
- C. How often do you update application revisions across your network?
- D. Have you experienced customer satisfaction issues for accessing your applications?
Correct Answer: D 🗳️
Which capabilities of the BSM Application Performance Management solution help customers achieve their goals? (Select two.)
- A. end-to-end business process monitoring
- B. reduced costs through tool consolidation
- C. cross-domain event tracking and management capability
- D. real user monitoring
- E. business process testing and reporting
Correct Answer: D,E 🗳️
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