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Peoplecert ITILFNDv5 Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL 4 Foundation Certification Exam |
| Exam Number: | ITILFNDV4 (commonly referred to as ITIL 4 Foundation) |
| Certificate Validity Period: | 3 years (PeopleCert certification validity policy) |
| Passing Score: | 65% (26 out of 40 correct answers) |
| Exam Format: | Multiple-choice, Online proctored or test center, Closed book |
| Exam Price: | Varies by region (~USD 250–500 equivalent) |
| Related Certifications: | ITIL 4 Strategic Leader ITIL 4 Managing Professional ITIL 4 Practice Manager |
| Real Exam Qty: | 40 multiple-choice questions |
| Available Languages: | Japanese, Arabic, Spanish, German, French, English, Chinese (Simplified), Portuguese |
| Exam Duration: | 60 minutes |
| Recommended Training: | AXELOS ITIL 4 Resources PeopleCert Official ITIL 4 Foundation Training |
| Exam Registration: | PeopleCert ITIL Certification Page ITIL Official Information (AXELOS/PeopleCert) |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored exam or in-person test center via PeopleCert |
| Pre Condition: | No formal prerequisites required. Basic understanding of IT concepts is recommended. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-4-foundation |
Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| The Four Dimensions of Service Management | - Partners and Suppliers - Organizations and People - Value Streams and Processes - Information and Technology |
| ITIL Management Practices | - Technical Management Practices Overview - General Management Practices Overview - Service Management Practices Overview |
| ITIL Service Value System (SVS) | - Service Value Chain - Governance - Guiding Principles - Continual Improvement |
| Key Concepts of Service Management | - Products and Services - Value and Value Co-Creation - Organizations, Service Providers, Service Consumers |
Peoplecert ITIL Foundation (Version 5) Questions Answered by Prep4SureReview
- ITIL Management Practices ()
- The Four Dimensions of Service Management ()
- ITIL Service Value System (SVS) ()
Peoplecert ITIL Foundation (Version 5) Sample Questions:
A telecom provider designs an enterprise package that combines internet, VoIP, network security and technical support. Which concept does this illustrate?
- A. Transfer of goods
- B. Service action
- C. Service offering
- D. Access to resources
Correct Answer: C 🗳️
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Why should organizations consider the interaction of ITIL Guiding Principles?
- A. Because principles are interdependent and complement each other
- B. Because principles must be applied in a strict order
- C. Because one principle is usually sufficient for any situation
- D. Because one principle is always superior to the rest
Correct Answer: A 🗳️
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Which of the following is a part of purpose of'deliver' activity?
- A. Designing product prototypes
- B. Obtaining supplier resources
- C. Monitoring support systems
- D. Managing user onboarding
Correct Answer: D 🗳️
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Which of the following describes a management practice?
- A. A set of organizational resources and capabilities designed to perform work or accomplish an objective
- B. A visual representation of how an organization co-creates value with stakeholders
- C. A set of interconnected activities that an organization performs to create and deliver products
- D. A series of steps that an organization uses to create and deliver products
Correct Answer: A 🗳️
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How do ITIL practice guides benefit organizations managing digital products and services?
- A. By supporting organizations in developing product and service management capabilities
- B. By prescribing mandatory tools and technologies for service management
- C. By defining a fixed maturity level that organizations must achieve
- D. By separating product management guidance from service management guidance
Correct Answer: A 🗳️
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