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Microsoft MB2-868 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sales Management | - Quotes, orders, and invoices management - Leads, opportunities, and sales processes |
| Topic 2: Marketing Automation | - Marketing lists and campaigns - Lead generation and tracking |
| Topic 3: Customization and Configuration | - Entity customization and forms - Business rules and workflows - Security roles and access control |
| Topic 4: Microsoft Dynamics CRM 2011 Overview | - System components and architecture - Core concepts of CRM entities and relationships |
| Topic 5: Customer Service Management | - Cases and queues - Service level agreements (SLA) and routing |
Microsoft Dynamics CRM 2011 Applications Sample Questions:
Which of the following fields can you enter when creating a connection to a lead record in Microsoft Dynamics CRM 2011?
- A. a connection role
- B. a related goal
- C. a security role
- D. a related opportunity
Correct Answer: A 🗳️
Which of the following statements about cases in Microsoft Dynamics CRM 2011 are true? (Choose all that apply.)
- A. Cases can be assigned to teams.
- B. A case must be assigned a subject.
- C. Custom activity types can be converted into cases.
- D. A case cannot be resolved until all activities associated to the case are completed.
Correct Answer: A,C,D 🗳️
Explanation: Only visible for Prep4SureReview members. You can sign-up / login (it's free).
In Microsoft Dynamics CRM Online 2011, you create a static marketing list from an Advanced Find of
leads.
A month later, you lock and deactivate the marketing list.
Which of the following statements about the marketing list are true?
- A. Deleting a lead also removes the lead from the marketing list.
- B. Deleted leads remain in the marketing list.
- C. Marketing list members can be added after the list is activated.
- D. Marketing list members cannot be qualified until the list is activated and unlocked.
Correct Answer: A 🗳️
In Microsoft Dynamics CRM 2011, which of the following actions can be taken on a resolved case?
- A. adding activities
- B. assigning a different contract to the case
- C. creating notes
- D. assigning a new owner
Correct Answer: C 🗳️
Explanation: Only visible for Prep4SureReview members. You can sign-up / login (it's free).
You use Microsoft Dynamics CRM 2011 for Microsoft Office Outlook on a portable computer.
You are tracking several email messages, tasks, and contacts within Outlook.
Which of the following statements about deleting tracked items is true?
- A. Deleting a contact record in Microsoft Dynamics CRM for which you are the owner will delete the contact from Outlook.
- B. Deleting a tracked email message in Outlook will delete the email message from Microsoft Dynamics CRM.
- C. Deleting an email message in Microsoft Dynamics CRM will delete the tracked email message from Outlook.
- D. Deleting a task activity record for a completed task in Microsoft Dynamics CRM will delete the tracked task from Outlook.
- E. Deleting a completed task that is tracked in Outlook will delete the task activity record from Microsoft Dynamics CRM.
Correct Answer: E 🗳️
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