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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. Which of the following fields can you enter when creating a connection to a lead record in Microsoft Dynamics CRM 2011?

A) a connection role
B) a related goal
C) a security role
D) a related opportunity

2. Which of the following statements about cases in Microsoft Dynamics CRM 2011 are true? (Choose all that apply.)

A) Cases can be assigned to teams.
B) A case must be assigned a subject.
C) Custom activity types can be converted into cases.
D) A case cannot be resolved until all activities associated to the case are completed.

3. In Microsoft Dynamics CRM Online 2011, you create a static marketing list from an Advanced Find of
leads.
A month later, you lock and deactivate the marketing list.
Which of the following statements about the marketing list are true?

A) Deleting a lead also removes the lead from the marketing list.
B) Deleted leads remain in the marketing list.
C) Marketing list members can be added after the list is activated.
D) Marketing list members cannot be qualified until the list is activated and unlocked.

4. In Microsoft Dynamics CRM 2011, which of the following actions can be taken on a resolved case?

A) adding activities
B) assigning a different contract to the case
C) creating notes
D) assigning a new owner

5. You use Microsoft Dynamics CRM 2011 for Microsoft Office Outlook on a portable computer.
You are tracking several email messages, tasks, and contacts within Outlook.
Which of the following statements about deleting tracked items is true?

A) Deleting a contact record in Microsoft Dynamics CRM for which you are the owner will delete the contact from Outlook.
B) Deleting a tracked email message in Outlook will delete the email message from Microsoft Dynamics CRM.
C) Deleting an email message in Microsoft Dynamics CRM will delete the tracked email message from Outlook.
D) Deleting a task activity record for a completed task in Microsoft Dynamics CRM will delete the tracked task from Outlook.
E) Deleting a completed task that is tracked in Outlook will delete the task activity record from Microsoft Dynamics CRM.

Solutions: