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Domain 6: Support & Service Applications (13%)

This topic area checks the learners’ skills in explaining the case management capabilities (including case comments, case processes, and case settings); identifying how to automate case management depending on a scenario (including auto-response, case assignment, escalation, email-to-case, web-to-case, case teams); explaining the Salesforce Knowledge capacities; explaining the Salesforce Communities capacities.

ADM-201 - Salesforce Certified Administrator

The ADM-201 exam is part of the new Salesforce Certified Administrator credential certification program. This exam measures your ability and skills related to the broad knowledge of Salesforce applications. The Salesforce Certified Administrator credential is designed for those who have experience as a Salesforce Administrator. Candidates need to show knowledge of Salesforce applications, and they must be able to configure and manage Salesforce.

This is a list of covered topics:

• Manage users, data, and security
• Maintain and customize Sales Cloud and Service Cloud applications
• Build reports, dashboards, and workflows

The Salesforce certification exams can be scheduled as an onsite or online exam, but before that we suggest to you to try our free tests to test your preparation.

Exam ADM-201 brings you the Salesforce Certified Administrator certificate, that is one of more than 35 IT certifications offered by Salesforce - an American software company that sells business applications. Getting their certifications help candidates advance their careers.

Reference: https://trailhead.salesforce.com/en/academy/classes/adm201-administration-essentials-for-new-admins/

Salesforce ADM-201日本語 Exam Syllabus Topics: