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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Your customer has created a new script and deployed it to the agents in the call center within incident workflows. However, the script hangs on execution.
Identify two reasons for this.

A) The agents are not able to get to the pages where they can end the script.
B) No exit or finished event is being triggered on the script pages.
C) The script beginning and ending buttons are not enabled for the script pages.
D) No return events are listed in the incident workflow for the script to use.

2. How can you enable add-ins to run locally without uploading it to the server?

A) Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.
B) Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.
C) Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.
D) Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.

3. Which statement correctly differentiates between a bulk operation and a batch operation?

A) A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.
B) A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.
C) A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.
D) A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.

4. Which statement is true about the JavaScript API?

A) It Is available as JavaScript objects and can be exposed through browser controls in a workspace.
B) It is available when you use the Connect Common Object Model CCOM for API operations.
C) It comes with in-built exception handling.
D) It cannot be used in Custom Object workspaces.

5. Which three events are available with the JavaScript API?

A) enclose ()
B) aftersave()
C) onrefresh()
D) onsaveclose ()
E) onbeforesave ()
F) ondataupdated()

Solutions: