After payment, you should not have to wait to begin preparing for 3313. Prep4SureReview delivers Avaya Aura® Contact Center Maintenance and Troubleshooting practice material instantly, so you can start working through the 70 questions while your study plan is fresh.
Avaya 3313 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Contact Center Maintenance and Troubleshooting Exam |
| Exam Number: | 3313 |
| Related Certifications: | Avaya Aura® Contact Center ACSS-3300 Track |
| Passing Score: | 60% |
| Exam Format: | Multiple Choice, Multiple Response |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 63-70 |
| Exam Price: | 155 USD |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Recommended Training: | Avaya Aura Contact Center Implementation and Maintenance |
| Exam Registration: | Pearson VUE Registration Avaya Official Certification Portal |
| Sample Questions: |  |
| Exam Way: | In-person at Pearson VUE test centers or online proctored exam |
| Pre Condition: | Recommended: 6-12 months of hands-on experience with Avaya Aura® Contact Center administration, implementation, and maintenance |
| Official Syllabus URL: | https://www.avaya-learning.com/lms/#/training/catalog/offering/21476 |
Avaya 3313 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting & Diagnostics | 30% | - Media server and signaling troubleshooting - Network, firewall, and database connectivity issues - High availability and redundancy issues - System alarms and error logs analysis |
| Integration & Performance | 15% | - Integration with third-party systems - Performance monitoring and optimization - Bottleneck identification and resolution |
| System Maintenance & Upgrades | 20% | - Post-upgrade validation - Upgrade planning and execution - Rollback and recovery procedures |
| Configuration & Reporting | 15% | - Contact Center configuration verification - Historical reporting and CDN statistics - Routing and call treatment configuration |
| AACC Architecture & Components | 20% | - Session Manager and AES integration - Call flow and media signaling - SIP-based AACC solution components and interactions |
Avaya 3313 Certification Exam FAQ
The 3313 exam, Avaya Aura® Contact Center Maintenance and Troubleshooting Exam, assesses whether a candidate can apply Avaya knowledge to the skills measured by this credential. It is associated with the ACSS - Avaya Certified Support Specialist certification. The certification is positioned at the Specialist level. Related credentials include Avaya Aura® Contact Center, ACSS-3300 Track.
The 3313 exam includes 63-70 questions and allows 90 minutes. Plan your pacing before exam day rather than calculating it under pressure. Timed sessions with Prep4SureReview practice tests can help you decide when to flag a difficult item, keep moving, and reserve enough time for a final review.
The published passing score for Avaya Aura® Contact Center Maintenance and Troubleshooting is 60%, and the official exam fee is 155 USD. A retake requires budgeting for the full official fee again, so it is sensible to complete several timed practice tests before scheduling. Consistent results across the 70 practice questions can give you a clearer picture of your readiness.
The stated prerequisite information for Avaya Aura® Contact Center Maintenance and Troubleshooting is: Recommended: 6-12 months of hands-on experience with Avaya Aura® Contact Center administration, implementation, and maintenance Before registering, review the eligibility details on the official exam page to confirm the requirements.
You can register for Avaya Aura® Contact Center Maintenance and Troubleshooting through the following channels:
The available exam delivery format is In-person at Pearson VUE test centers or online proctored exam.
The following official training resources are recommended for Avaya Aura® Contact Center Maintenance and Troubleshooting:
After reviewing these training options, you can reinforce each topic with 70 practice questions from Prep4SureReview.
Yes. Prep4SureReview provides a free PDF demo so you can review the format and quality of the Avaya Aura® Contact Center Maintenance and Troubleshooting practice questions before placing an order. Your purchase includes 365 days of free updates, and you can extend the update service after expiration at a 50% discount.
If you take the corresponding 3313 exam within 60 days of purchase and do not pass, you may apply for a full refund under the 100% Money Back Guarantee. Claims based on an exam taken within 3 days of purchase are not eligible; free materials, expired orders, and downloaded products that were not used before sitting for the exam are also excluded. The candidate name must match the payer name.
To apply, submit a scanned enrollment slip and the official Score Report PDF within 2 days after the exam. Eligible requests are processed within 7 days. If you prefer an alternative, you may receive two free products of equal value and keep the update service for your original purchase.
Delivery is instant after payment. Your download is also sent to your email within one minute; if it has not arrived within 2 hours, contact customer service. There is no limit on the number of computers on which the material can be installed.
The published Avaya Aura® Contact Center Maintenance and Troubleshooting outline contains 5 major domains. The opening domains include:
- System Maintenance & Upgrades (20%)
- Integration & Performance (15%)
- Configuration & Reporting (15%)
Review the complete Exam Topics section above for every domain and subtopic before planning your study time.
Avaya Aura® Contact Center Maintenance and Troubleshooting Sample Questions:
Avaya Aura Contact Center supports implementing Secure Real-Time Transport Protocol (SRTP) for voice contacts within the Contact Center. SRTP is an extension to the Real-Time Transport Protocol (RTP) to support secure real-time communications. The primary use of SRTP is to encrypt and authenticate voice over IP on the network.
Before implementing SRTP in Contact Center, you must have TLS on which three links? (Choose three.)
- A. Agent telephones to Communication Manager (CM)
- B. Session Manager (ASM) to Contact Center
- C. Communication Manager (CM) to Contact Center
- D. Contact Center to Avaya Aura Media Server (AAMS)
Correct Answer: A,B,D 🗳️
Explanation: Only visible for Prep4SureReview members. You can sign-up / login (it's free).
Which SIP component supports both H.323 and SIP protocol architecture, and which common media streaming protocol is supported?
- A. SIP Redirect Server with RTP
- B. Back to Back User Agent (B2BUA) with TLS
- C. SIP Gateway Manager with transport Layer Security (TLS)
- D. Network Routing Service with TCP and UDP
- E. SIP Gateway with Real-Time Protocol (RTP)
Correct Answer: E 🗳️
Which Avaya Aura Contact Center (AACC) support document will help you verify the Platform Vendor Independent (PVI) supported hardware?
- A. Avaya Aura Contact Center and Avaya Aura Unified Communications Platform Integration
- B. Avaya Aura Contact Center commissioning for Avaya Aura Unified Communications
- C. Avaya Aura Contact Center Overview and Specification
- D. Avaya Aura Contact Center and Avaya Aura Unified Communications Solution Description
Correct Answer: A 🗳️
In a SIP-enabled Avaya Aura Contact Center (AACC) deployment, a typical incoming call goes through the following sequence of steps:
1. The incoming call arrives at the switch.
2. The switch routes the call to the Contact Center Manager Server (CCMS) based on the routing plan.
What is the next step in the sequence?
- A. The call is answered by the SIP Gateway Manager and a Real- Time Transport protocol (RTP) session is established.
- B. The call is redirected to a SIP URI on the Session Manager and an H.323 session is established.
- C. The SIP Gateway Manager suspends the call. No audio path is established until the call is answered by an agent.
- D. The CCMS anchors the call on an Avaya AuraMedia server conference port.
Correct Answer: A 🗳️
An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open attachments in inbound e-mails.
What is a possible cause of this problem?
- A. The agent has not been granted "open E-mail Attachments" rights in Contract Center multimedia (CCMM).
- B. Internet Explorer is not set as the default browser on the agent's computer.
- C. The agent's web browser is not set for the correct character encoding.
- D. .NET 3.5 Service Pack 1 is not installed on the agent's computer.
Correct Answer: C 🗳️
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