A company is using Omnichannel for Customer Service.
You add a live chat button to your company ' s website for existing customers. Requests for chats are handled by the next available representative. The chat must route the customer to the same representative if the customer is inadvertently disconnected.
You need to configure the chat.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.

You send surveys to customers who have opened cases within the past month.
You need to send a summary of the survey results to individuals who do not have a Dynamics 365 license.
What are two possible ways to achieve the goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

• A. Run the survey summary report. Print the report to a PDF file. Send the PDF file to the users.
• B. Create a dashboard of the survey summary reports and share the dashboards with the users.
• C. Run the summary report. Export the report to Microsoft Excel. Send the Excel file to the users.
• D. Create a view with the data, and then email a link.
• E. Run the survey summary report. Send a link to the report from within Dynamics 365.

You are configuring Copilot in Dynamics 365 Customer Service.
You attempt to enable the Ask a Question feature, but it is unavailable due to missing knowledge sources.
You need to add the missing knowledge sources to enable Ask a Question.
Which three knowledge sources should you use? Each correct answer presents a complete solution. Choose three.
NOTE: Each correct selection is worth one point.

• A. Trusted websites
• B. Response translations
• C. Share Point site
• D. Knowledge base
• E. Embedded Teams chat

An electrical engineering company is implementing Dynamics 365 Customer Service.
Engineers schedule work in one-hour blocks.
Engineers who complete a job before the end of the one-hour block must not be able to start a new job in that same block.
Engineers who require part of an additional one-hour block to complete a job must not be able to start a new job in that additional block.
You need to configure the fulfillment preference to meet the requirements.
Proposed solution: Change the scheduler time resolution to one hour.
Does the solution meet the goal?

• A. No
• B. Yes

A company uses Dynamics 365 Customer Service. French is the primary language for all Knowledge articles.
Each Knowledge article typically contains more than 10.000 characters. Problem details are described in the article ' s closing text.
You enable Al suggestions for article keywords and descriptions. Users report that the feature does not return effective suggestions.
You need to provide a solution to the users.
What should you do?

• A. Assign Read privilege for the Keywords Description Suggestion Setting table.
• B. Change the Article content data mapping property to Ingested Article URL
• C. Ensure the problem details are in the first 2,200 characters of the article.
• D. Create English translations for all Knowledge articles.