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Certification Path
The Microsoft Dynamics 365 for Customer Service Certification includes only one MB2-718 exam.
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What is the duration of the MB2-718 Exam
- Length of Examination: 150 minutes
- Format: Multiple choices, multiple answers
- Passing Score: 700/1000
- Number of Questions: 45-60
Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx
Microsoft MB2-718日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Knowledge management | - Knowledge base configuration
|
| Omnichannel and service automation | - Service automation tools
|
| Manage cases and service requests | - Case lifecycle management
|
| Configure Microsoft Dynamics 365 for Customer Service | - Set up and configure customer service applications
|
| Reporting and analytics | - Customer service reporting
|







