2023 Provide Updated Salesforce TVB-201 Dumps as Practice Test and PDF
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NEW QUESTION # 126
The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They
have requested that the response include the top five troubleshooting tips that could help solve the
customer's issue.
What should the administrator suggest to meet these requirement?
- A. Knowledge Articles
- B. Assignment Rules
- C. Auto-Response Rules
- D. Email Alerts
Answer: A
NEW QUESTION # 127
Cloud kicks intends to protect with backups by using the data by using the data export Service.
Which two considerations should the administrator remember when Scheduling the export?
Choose 2 Answers.
- A. Metadata Backups are limited a sandbox refresh intervals.
- B. Data Backups are limited to weekly or monthly intervals.
- C. Data export service should be run from a sandbox.
- D. Metadata backups must be run via a separate process.
Answer: A,B
NEW QUESTION # 128
Universal Containers fs trying to Improve the user experience when searching for the right status on a case. The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on.
How should the administrator improve on the currant implementation?
- A. Edit the status choices directly on the record type.
- B. Review which status choices &re needed for each record type and create support processes for each that is necessary.
- C. Reduce the number of case status values to five.
- D. Create a Screen Flow that shows only the correct values for status and surface the flow in the utility bar of the console.
Answer: B
NEW QUESTION # 129
Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the
UC customer support team. The same team will now be working some of UC's Cases.
Which two options should the administrator use to help the support team?
Choose 2 answers
- A. Create a new queue and add Cases as an available object.
- B. Use assignment rules to set the queue as the owner of the case.
- C. Configure a flow to assign the cases to the queue.
- D. Add Cass to the existing queue as available object.
Answer: B,C
NEW QUESTION # 130
The Support team at Ursa Major Solar prefers using split list views on the case homepage. Occasionally, the team views shipments from another support application.
What should the administrator configure to allow the team to use the split list view?
- A. Split views are only available on standard objects.
- B. Include the Shipments tab on the app's navigation bar.
- C. Add the Manage List Views permission for support users.
- D. Filter by a single shipment record type in the list view.
Answer: A
Explanation:
Split views are a feature that allows users to view records as a split list on object home pages in Lightning Experience apps that use console navigation. Split views show records in two panes: a list view pane on the left and a record detail pane on the right. Users can switch between different list views and records without losing context or scrolling. However, split views are only available on standard objects such as accounts, contacts, leads, opportunities, cases, etc., and not on custom objects such as shipments. Reference: https://help.salesforce.com/s/articleView?id=sf.lex_split_view.htm&type=5
NEW QUESTION # 131
Users have noticed that when they click on a report In a dashboard to view the report details, the values In the report are different from the values displayed on the dashboard.
What are the two reasons this .Is likely to occur?
Choose 2 answers
- A. The dashboard needs to be refreshed.
- B. The running dashboard user and viewer have different permissions.
- C. The current user does not have access to the report folder.
- D. The report needs to be refreshed.
Answer: A,B
NEW QUESTION # 132
Previous Ursa Major Solar sales representatives worked on approximately 100 accounts with billing address in Californi
a. ... retain viewing and editing access to these accounts for 1-3 months. An administrator needs to easily provide view and ... access accounts.
What should the administrator do to achieve this goal?
- A. Configure a new account sharing rule for these users with criteria based on billing state equals California.
- B. Configure a new account sharing rule for the sales Rep profile with criteria based on billing state equals California.
- C. Configure a new profile for these users with criteria based on billing state equals California.
- D. Configure a new account folder for these users with criteria based on billing state equals California.
Answer: D
NEW QUESTION # 133
The administrator at Ursa Major Solar imported records into an object by mistake.
Which two tools should be used to undo this import?
Choose 2 answers
- A. Data Loader
- B. Data Import Wizard
- C. Weekly Data Export
- D. Mass Delete Records
Answer: A,D
Explanation:
Mass delete records and data loader are two tools that can be used by Ursa Major Solar administrator undo import records into object mistake. Mass delete records tool allows administrators delete large numbers records meet certain criteria once setup interface; it can used undo import records into object mistake selecting records imported mistake deleting them mass delete records tool setup interface Data loader tool allows administrators import export delete large numbers records using CSV files command line interface API calls; it can used undo import records into object mistake using CSV file contains IDs records imported mistake deleting them data loader tool command line interface API calls Weekly data export data import wizard are not tools undo import records into object mistake because they either export import records but not delete them. Reference: https://help.salesforce.com/s/articleView?id=sf.admin_massdelete.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.data_loader.htm&type=5
NEW QUESTION # 134
An administrator has assigned a permission set group with the two-factor authentication for
User Interface Logins permissions and the two-factor authentication for API Logins permission to a group of users.
Which two prompts will happen when one of the users attempts to log in to Data Loader?
Choose 2 answers
- A. Users need to connect an authenticator app to their Salesforce account.
- B. Users need to enter a verification code from email or SMS, whichever has higher priority.
- C. Users need to download and install an authenticator app on their mobile device.
- D. Users need to get a security token from a trusted network using Reset My Security Token.
Answer: A,C
NEW QUESTION # 135
An administrator at Cloud Kicks is building a flow that needs to search for records that meet certain conditions and store values from those records in variable for use later in the flow.
What flow element should the administrator add?
- A. Update Records
- B. Assignment
- C. Create Records
- D. Get Records
Answer: D
Explanation:
Get Records is a flow element that allows you to retrieve one or more records from an object that meet certain conditions and store them in a collection variable or a record variable for use later in the flow. You can also choose which fields from those records you want to store in variables. Reference: https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_data_getrecords.htm&type=5
NEW QUESTION # 136
The administrator for AW Computing is working with a user who is having trouble togging in to Salesforce.
What should the administrator do to identify why the user Is unable to log in?
- A. Review the login history for the user.
- B. Check the attempted logins by running the setup audit trail.
- C. Reset the security token for the profile.
- D. Pull the password history to ensure the password policy was followed.
Answer: A
Explanation:
To identify why a user is unable to log in to Salesforce, the administrator should review the login history for the user. The login history shows the date and time of each login attempt, the source IP address, the browser and platform used, the login type (such as username and password or single sign-on), and the status (such as success or failure). The login history can help troubleshoot common login issues such as incorrect username or password, invalid security token, IP restrictions, or login hours violations. Checking the attempted logins by running the setup audit trail, pulling the password history, or resetting the security token for the profile will not help identify why a user is unable to log in. Reference: https://help.salesforce.com/s/articleView?id=sf.monitoring_login_history.htm&type=5
NEW QUESTION # 137
A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest from online. The team currently does not access to the lead object.
How should an administrator provide proper access?
- A. Assign a new role.
- B. Configure permission sets.
- C. Create a new profile
- D. Set Up Manual Sharing
Answer: B
NEW QUESTION # 138
AW Computing (AWC) occasionally works with independent contractors, who the company
stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the
historical accuracy of the record.
What should AWC use to track Contacts?
- A. Create a new Contact record for each agency.
- B. Create a Junction object to track many-to-many relationship.
- C. Enable Contacts to multiple Accounts.
- D. Use a partner community to track the Contacts.
Answer: C
NEW QUESTION # 139
Ursa Major Solar utilizes accounts in its sales process; however, not all users have access to them. New users require read access to accounts. Additionally, four new users require edit access. ?
What should an administrator do to configure access for the new users?
- A. Configure a profile to grant account edit access and a permission set to restrict read access to specific users.
- B. Configure a profile to grant account view access and a permission set to grant account edit access to specific users.
- C. Configure a permission set to grant account edit access to specific users and modify the standard user profile.
- D. Configure a sharing rule for account view access and another sharing rule for edit access to specific users.
Answer: C
NEW QUESTION # 140
Ursa Major Solar's support team currently has a very high call volume. They want to decrease this volume by creating a sell-service community that will best published articles with Frequently Asked Questions (FAQs), and provide a chat with Help Desk representatives
Which two features should be used to fulfill this goal?
Choose 2 answers
- A. Content
- B. SoS
- C. Knowledge
- D. Chat
Answer: C,D
NEW QUESTION # 141
An administrator gets a rush request from Human Resources to remove a user's access to
Salesforce Immediately. The user is part of a hierarchy field called Direct Manager.
What should the administrator do to fulfil the request?
- A. Freeze the user to prevent them from logging in while removing them from being referenced in the Direct Manager field.
- B. Deactivate the user and delete any records where they are referenced in the Direct Manager field.
- C. Change the user's profile to read-only while removing them from being referenced in the Direct Manager Field.
- D. Delete the user and leave all records where they referenced in the Direct Manager Field without changes.
Answer: A
NEW QUESTION # 142
Sales managers would like to know what could be implemented to surface important values based on the stage of the opportunity.
Which tool should an administrator use to meet this requirement?
- A. Workflow Rules
- B. Dynamic Forms
- C. Opportunity Processes
- D. Path Key fields
Answer: D
Explanation:
To surface important values based on stage of opportunity , an administrator should use Path Key fields feature on Opportunity object . This feature allows adding up to five fields that display key information about each stage along path . Users can edit these fields inline without leaving path . For example , an administrator can add Amount , Close Date , Next Step , Probability , and Stage fields as key fields for Opportunity path . Opportunity Processes , Dynamic Forms , and Workflow Rules are not tools for surfacing important values based on stage of opportunity . Reference : https :// help . salesforce . com / s / articleView ? id = sf . lex_path_setup_key_fields . htm & type = 5
NEW QUESTION # 143
The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get transferred to the appropriate service representative within 5 hours. VIP Customers have access to support 24 hours a day.
How should this be configured?
- A. Assignment Rules.
- B. Business Hours.
- C. Escalation Rules
- D. Case Queues
Answer: C
Explanation:
Escalation rules allow you to escalate cases based on certain criteria, such as time or priority. You can use escalation rules to transfer unassigned cases to the appropriate service representative within a specified time frame.
NEW QUESTION # 144
A user at Cloud Kicks is having issues logging in to Salesforce. The user asks the administrator to reset their password.
Which two options should the administrator consider when resetting the user's password?
Choose 2 answers
- A. Resetting the password will change the user's password policy.
- B. After resetting a password, the user may be required to activate their device to successfully log
- C. Single sign-on users can reset their own passwords using the forgot password link.
- D. Resetting a locked-out user's password automatically unlocks the user's account.
Answer: B,D
Explanation:
in to Salesforce.
NEW QUESTION # 145
An administrator installed a managed package that contains a permission set group. The
permission set group that was installed includes Delete access on several objects, and the administrator
needs to prevent users in the permission set group from being able to delete records.
What should the administrator do to control Delete access?
- A. Use a muting permission set with a permission set group to mute selected permissions.
- B. Edit the profile for the users to remove Delete access from the objects.
- C. Create a new role that prevents Delete permissions from rolling up to the users.
- D. Create a new permission set that has Delete access deselected for the objects.
Answer: A
NEW QUESTION # 146
Cloud Kicks (CK) captures whether an opportunity should be reviewed by someone in product engineering with a checkbox field called Needs Review. CK also has a picklist field on the opportunity for Product Type. When a sales rep saves an opportunity, they need to select the Product Type or check the Needs Review box.
What should an administrator use to accomplish this?
- A. Validation rule
- B. Required fields
- C. Workflow rule
- D. Before Save flow
Answer: A
Explanation:
A validation rule is a feature that allows administrators to define criteria for data entry or import operations and display an error message when those criteria are not met. For example, a validation rule can require users to select a product type or check a needs review box when saving an opportunity by using an OR function that evaluates both fields. If neither field is populated, then the validation rule will prevent users from saving records with an error message. Reference: https://help.salesforce.com/s/articleView?id=sf.fields_about_validation_rules.htm&type=5
NEW QUESTION # 147
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