Best Microsoft MB-240 2024 Training With 145 QA's
Microsoft MB-240 Certification Exam Questions
Microsoft MB-240 certification exam is a challenging exam that covers a broad range of topics related to the Dynamics 365 Field Service application. MB-240 exam consists of 40-60 multiple-choice questions, and candidates are given 120 minutes to complete the exam. MB-240 exam questions are designed to test the candidate's knowledge of Dynamics 365 Field Service, including topics such as work order management, inventory management, scheduling and dispatch, and customer service.
NEW QUESTION # 70
You manage a group of home improvement contractors. The contractors provide many types of services of homeowners including repairs and new construction. You need to create charts that organize the services by categories and ensure that the charts can be viewed in dashboards.
Which feature should you implement?
- A. Work Order Types
- B. Work Order Sub-Statuses
- C. Incident Types
- D. Time Groups
Answer: A
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create-work- order-types
NEW QUESTION # 71
You need to set up agreement bookings.
Which three sets of options can you configure? Each correct answer presents a complete solution.
- A. Work Order settings
- B. Invoice settings
- C. Preferences
- D. Resource's schedule
- E. Booking settings
Answer: A,B,E
NEW QUESTION # 72
Your company implemented the Microsoft Dynamics 365 Field Service mobile app.
A dispatcher supervisor asks you to ensure that the booking statuses will match the business processes currently used by the field technicians. You will use out-of-the-box booking statuses to fulfill this need.
In which order should field technicians update their booking statuses? To answer, move all booking status fields from the list of booking status fields to the answer area, and arrange them in the correct order.
Answer:
Explanation:
1 - Travelling
2 - In Progress
3 - On Break
4 - Completed
NEW QUESTION # 73
You work for a recycling company that provides customers with large compactor units to collect their recyclable materials. The compactor units are comprised of two separate components: a container to collect the recyclable materials and a separate component that compacts the recyclable materials to make them easier to transport.
These containers are expensive, and the components tend to break down frequently, requiring ongoing maintenance and repairs.
You need to easily track the containers that your company has at each client location and maintain a service history for each of the sub-components.
- A. Configure the customer inventory records in a hierarchy, and maintain service history at the subcomponent level.
- B. Configure the customer asset records hierarchically, and maintain service history at the sub-component level.
- C. Configure the customer inventory records individually, in order to maintain the service history at the parent component level.
- D. Configure the customer asset records hierarchically, and maintain service history at the service account level.
Answer: B
NEW QUESTION # 74
You are a Dynamics 365 for Field Service Administrator. You configure Route Scheduling Optimization (RSO) and publish the schedule.
One of your schedulers indicates two of their resources are not getting work orders assigned.
You need to determine reasons why the two resources are not assigned work orders through RSO.
Which three options should you choose? Each correct answer presents a complete solution.
- A. Scheduling Method is not set to Optimize.
- B. Start Location and End Location fields are not the same.
- C. Work Hours is not properly configured for days being optimized.
- D. The Work Location field is not set to Onsite.
- E. Optimize Schedule field is not set to Yes.
Answer: A,B,E
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso- configuration
NEW QUESTION # 75
Your company enabled automatic time entries for all technicians.
You need to explain to the dispatchers when the time entry actuals will be created in the work order process.
In which work order status will this occur?
- A. Completed
- B. In Progress
- C. On Break
- D. Closed-Posted
Answer: A
NEW QUESTION # 76
You are working with your customer to define their booking timestamps and booking journals. Your customer needs your help to understand the capabilities.
Which two explanations are appropriate? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
- A. Overtime is a type of booking journal. The system determines if the working duration is outside normal working hours.
- B. Booking timestamps are used to calculate Booking Journals that calculate total travel time and working time for a specific booking.
- C. Timestamp Frequencies are only updated Per Booking Status Change
- D. Timesheets are required to be set up in order to properly capture booking timestamps.
Answer: A,B
NEW QUESTION # 77
Drag and Drop Question
Your company receives a call from a customer saying that the hydraulic pump they received from your company is defective. The pump is manufactured by your company.
You need to process a return.
Which three actions should be performed in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 78
As a new start-up field services company, you are looking to streamline your customer service process to provide the best customer service experience.
Your company has decided to implement Dynamics Field Services as the foundation for its customer service management processes.
You need to ensure that the cases that the customer service team creates can be quickly and efficiently converted to work orders (that will minimize the need to add additional information to the work orders) using the out-of-the-box capabilities.
Which key item do you need to configure before the customer service agents will be able to convert a case to a work order?
- A. Resources
- B. Work Order Types
- C. Booking Rules
- D. Incident Type
Answer: D
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure- incident-types
NEW QUESTION # 79
Drag and Drop Question
A customer wants work orders to have Service Level Agreements (SLAs) enforced for emergency high-priority work orders.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 80
You are implementing Microsoft Dynamics 365 Field Service for an organization.
The organization has a dispatcher who schedules resources across multiple time zones. The dispatcher requests for the resources categorized by time zone, so they could quickly schedule the appropriate resources and visualize multiple resources per time zone on the schedule.
You need to configure the schedule board to accommodate this request
Which three actions should you recommend be performed in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct You will receive credit for any of the correct orders you select.
Answer:
Explanation:
Explanation
NEW QUESTION # 81
You are setting up assets for a customer.
The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view.
Solution: You create each serialized component as a sub-asset to its parent asset.
Does this meet the goal?
- A. No
- B. Yes
Answer: B
NEW QUESTION # 82
Your organization is implementing a Microsoft Dynamics 365 Field Service solution and plans to use inspections.
When creating inspections, you need to ensure that technicians are able to add additional rows on the inspection dynamically to capture information.
Which element should you add to the inspection?
- A. Textbox
- B. Matrix
- C. Entity lookup
- D. Dropdown
Answer: B
NEW QUESTION # 83
Your company has a requirement to use the out-of-the-box Resource types to categorize Active Bookable Resource types. The company wants to ensure easy Dynamics 365 upgrades as needed.
You need to ensure that you only use the appropriate Resource types.
Which types are available for your use? To answer, drag each description on the left to the appropriate column on the right. Each description may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 84
You are creating booking dates for a manufacturing customer based on agreements within the system.
The customer is not able to generate the appropriate booking dates within the system.
You need to ensure that booking dates are created for this customer.
What should you do?
- A. Set Auto Generate Booking to Yes
- B. Ensure service tasks are set up on the booking
- C. Set Generate Agreement Invoices 7 Days in Advance
- D. Set Copy Incident Items to Agreement to Yes
Answer: D
NEW QUESTION # 85
You are implementing a Microsoft Dynamics 365 Field Service solution for a client The client needs to be able to view the Parent Asset and Master Asset when the Primary Incident Customer Asset is associated to a work order. The asset data should not be stored directly on the work order. It should only be visible when the Customer Asset is selected.
Solution:
1. Create a quick view form on the Customer Asset.
2. Add the Parent Asset and Master Asset to the new quick view form.
3. Add the Customer Asset quick view form to the work order.
4. Publish the customizations.
Does this meet the goal?
- A. No
- B. Yes
Answer: B
NEW QUESTION # 86
You are implementing Microsoft Dynamics 365 Field Service for a company. The company has several repeatable services that it performs as work orders. You need ensure that you can automatically add services and tasks on word orders.
Which feature should you implement?
- A. Work Order Type
- B. Service Task Type
- C. Incident Type
- D. Business Process Flow
Answer: C
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure- incident-types
NEW QUESTION # 87
You are a Dynamics 365 for Field Service Billing Administrator. Your customer wants to purchase a series of quarterly preventative maintenance visits as well as bi-weekly site visits.
The customer wants to be billed for the preventative maintenance quarterly but billed for the site visits monthly.
What are two ways that this can be completed against a single Agreement? Each correct answer presents a complete solution.
- A. Create Invoice Setup for preventative maintenance with Invoice Recurrence of every three months.
- B. Create Invoice Setup for preventative maintenance, with Invoice Products tied to Quarterly Price List.
- C. Create Invoice Setup for site visits, with Invoice Recurrence of each month.
- D. Create Invoice Setup for site visits, with Invoice Products tied to Monthly Price List.
Answer: A,C
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up- customer-agreements#add-invoice-setup
NEW QUESTION # 88
The company has hired a new manager to set up and configure Field Service to automatically schedule work orders to the most appropriate resource scheduling.
The manager is unable to optimize requirements and bookings related to work orders.
Which three settings are required? Each correct answer presents part of the solution.
- A. Assign the Field Service-Administrator security role to the RSO user.
- B. Enable Resource Scheduling Optimization.
- C. Add the RSO dispatcher role to a dispatcher.
- D. Add RSO to the profile Field Service-Administrator.
- E. Set Connect to Maps as Yes.
Answer: A,B,E
NEW QUESTION # 89
Your company uses Dynamics 365 for Field Service.
The company's inventory clerk goes to the bin location for electrical switches and discovers there are none in stock. However, the Field Service Inventory shows a quantity of one.
In which order should the required fields be entered to adjust the inventory to the correct amount? To answer, move the three appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Prouct
2 - Unit
3 - Quantity
NEW QUESTION # 90
You are working with your customer to define their schedule board.
Your customer needs you to add or create additional views for their scheduling team.
Solution: Create or edit an existing view in the Bookable Resource Bookings Views, and add it to the Schedule Assistant.
Does this meet the goal?
- A. Yes
- B. No
Answer: B
NEW QUESTION # 91
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Microsoft MB-240 certification exam is an essential certification for professionals who want to demonstrate their expertise in field service management processes and Dynamics 365 Field Service. MB-240 exam covers a range of topics and requires candidates to demonstrate their ability to configure and implement Dynamics 365 Field Service to meet the needs of their organization. With this certification, professionals can enhance their career prospects and demonstrate their commitment to excellence in the field.
Career Path for Microsoft MB-240 Certification Exam-Passers
The successful candidates who get the passing score in the Microsoft MB-240 exam are eligible for different roles, such as:
- Data Analyst;
- Field Service Engineer;
- Solutions Architect with the Internet of Things Skills.
Payscale.com mentions that a Solutions Architect with the Internet of Things skills can get an annual salary of around $105k. Also, a Data Analyst can ask for an offer of $61k per year as stated by the same site.
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