Peoplecert ITIL-4-DITS Real Exam Questions Guaranteed Updated Dump from Prep4SureReview
Verified Pass ITIL-4-DITS Exam in First Attempt Guaranteed
NEW QUESTION # 10
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
- A. Technology replacement modernization
- B. Intelligent automation
- C. Complex automation
- D. Simple automation
Answer: D
Explanation:
Simple automation is about using technology to automate repetitive and standardized tasks that follow clear and detailed procedures. This can help reduce human errors, save time and resources, and improve efficiency and quality. Reference: ITIL 4 Leader: Digital and IT Strategy, page 63
NEW QUESTION # 11
An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?
- A. Customer feedback
- B. Customer analytics
- C. Market relevance
- D. Omnichannel delivery
Answer: D
Explanation:
Omnichannel delivery is about providing a consistent and seamless customer experience across different channels and touchpoints. This can help increase customer satisfaction, loyalty, and retention. The insurance company should consider how to align and integrate its different sales channels to deliver a unified and coherent service to its customers. Reference: ITIL 4 Leader: Digital and IT Strategy, page 17
NEW QUESTION # 12
An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it.
What is the MOST approach to achieve this?
- A. Utilize metrics to ensure stall comply with the strategy
- B. Deliver compulsory strategic awareness sessions regularly
- C. Ensure there is one common communication channel for the strategy
- D. Tallor strategic communications to the stakeholders preferences
Answer: D
NEW QUESTION # 13
Which is the BEST approach to defining a vision and a strategy in an organization with multiple specialization divisions?
- A. Vision and strategy should be defined by the governing body and communicated to the divisions' leaders
- B. Vision and strategy should be defined in collaboration with the leaders of the organization and division
- C. Vision and strategy should be defined in collaboration with the enterprise architects and consultants
- D. Vision and strategy should be defined by the executive leader and communicated to me divisions
Answer: B
NEW QUESTION # 14
Which is an example of industry disruption?
- A. A mobile phone provider has adopted a new operating model in response to threats from the competition which has resulted In the provider becoming the market leader
- B. A service provider has launched a new app to support collaboration that is easy to use, and is popular with consumers from many markets
- C. A software provider has developed a new satellite navigation system for the serf-driving cat market that has become the system of choice for car manufacturers
- D. An organization transitioned a large number of its services to a cloud provider to remain competitive In their market
Answer: C
Explanation:
A software provider has developed a new satellite navigation system for the self-driving car market that has become the system of choice for car manufacturers is an example of industry disruption. Industry disruption is about creating new markets or value propositions that challenge or replace existing ones. The software provider has created a new value proposition for the self-driving car market that has disrupted the existing satellite navigation systems and gained a competitive advantage. Reference: ITIL 4 Leader: Digital and IT Strategy, page 37-38
NEW QUESTION # 15
Which term includes the use of hardware and software to store, retrieve, transmit, and manipulate data?
- A. Digital transformation
- B. Digital technology
- C. Digital business
- D. Digital strategy
Answer: B
NEW QUESTION # 16
Which is the BEST description of the relationship between organization's products, services, and resources?
- A. An organization's resources are combinations of the organization's products
- B. An organization's services ate based on the organization's products
- C. An organization's products are required for the execution of an activity
- D. An organization's resources are combinations of the organization's services
Answer: B
NEW QUESTION # 17
An organization has identified an opportunity to provide increased value to the healthcare user market. It wants to provide online access to healthcare services before its competition.
Which is the NST value proposition for the healthcare user market to include in the strategy?
- A. Healthcare professionals will be able to promote the services to healthcare users and reduce costs
- B. Shareholder will receive Improve dividends from increased proms without significant Investment
- C. The organization will be able to utilize Innovative technology to develop software apps in faster times to market
- D. Consumers will be able to access advice and request prescriptions quickly at al limes without attending a medical facility
Answer: D
Explanation:
Consumers will be able to access advice and request prescriptions quickly at all times without attending a medical facility is the best value proposition for the healthcare user market to include in the strategy. It describes how the online access to healthcare services will benefit the consumers by meeting their needs and expectations, creating value and convenience for them, and differentiating the service from the competition. Reference: ITIL 4 Leader: Digital and IT Strategy, page 12-13
NEW QUESTION # 18
An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high.
Which is the BEST approach to pricing and charging for the services in the new market?
- A. Adopt a short-term Increase in the pricing and margins
- B. Establish long-term contracts with fixed prices to help secure future Income
- C. Adjust competitive prices for the market and competition
- D. Ensure service costs are clear to the consumers to help regulate prices
Answer: C
NEW QUESTION # 19
Which statement is CORRECT about risk management in digital organizations?
- A. All risks could cause harm to the organization if they are not managed
- B. All risk management efforts should focus on assets owned by the organization
- C. All the organization's slaveholders should contribute to risk assessment
- D. All risk management should start by assessing the current state
Answer: C
NEW QUESTION # 20
An organization has identified an opportunity to provide increased value to the healthcare user market. It wants to provide online access to healthcare services before its competition.
Which is the NST value proposition for the healthcare user market to include in the strategy?
- A. Consumers will be able to access advice and request prescriptions quickly at al limes without attending a medical facility
- B. Shareholder will receive Improve dividends from increased proms without significant Investment
- C. Healthcare professionals will be able to promote the services to healthcare users and reduce costs
- D. The organization will be able to utilize Innovative technology to develop software apps in faster times to market
Answer: C
NEW QUESTION # 21
An organization has started a digital transformation programme, and wants to create a culture of innovation.
This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?
- A. Encouraging digital technology opportunities
- B. Establishing a mantel intelligence culture
- C. Giving employees time for training and development
- D. Working with workflow and talent management
Answer: A
NEW QUESTION # 22
The leaders of an organization ate defining an approach to optimize its value streams and processes to create a more efficient way of working.
What should this approach focus on?
- A. Uninterrupted delivery
- B. Organizational resilience
- C. Organizational agility
- D. Elimination of waste
Answer: D
NEW QUESTION # 23
Which statement about metrics is CORRECT?
- A. Leading metrics ate difficult to measure, but easy to Influence
- B. Legging metrics report what has been achieved
- C. Lagging metrics are easy to measure and to influence
- D. Lagging metrics predict what a is likely to happen in the future
Answer: C
NEW QUESTION # 24
An organization is aiming to use an innovative social media platform to improve engagement with young consumers.
What should the organization's strategy focus on?
- A. Ecosystem disruption supported by operational excellence
- B. Market relevance supported by ecosystem disruption
- C. Customer and market relevance supported by operational excellence
- D. Operational excellence supported by customer and market relevance
Answer: C
Explanation:
Customer and market relevance is about understanding and meeting the needs and expectations of customers and markets, especially in a dynamic and competitive environment. Operational excellence is about delivering services efficiently and effectively, with high quality and reliability. An innovative social media platform can help improve engagement with young consumers by enhancing customer and market relevance, while operational excellence can support the delivery of the platform and its services. Reference: ITIL 4 Leader: Digital and IT Strategy, page 15-16
NEW QUESTION # 25
Which is NOT an essential consideration when developing a digital strategy?
- A. Understanding how to identify potential opportunities
- B. Understanding emerging technologies Hal could affect the organization
- C. Understanding the risks involved with digital opportunities
- D. Understanding which systems will form die digital technology programme
Answer: D
NEW QUESTION # 26
A software development organization has a very traditional way of working that no longer meets their market needs. They currently manage all budgets via their development and operations business units. They want to change so that they can develop and deploy solutions rapidly In response to constantly changing market needs.
How should they change their funding model to support this?
- A. Provide additional funding via the research and development budget
- B. Switch 10 funding teams and value streams
- C. Switch to funding programmes and protects
- D. Provide additional funding lo development and operations
Answer: B
NEW QUESTION # 27
An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective.
Which question BEST supports this objective?
- A. How can we reduce costs?
- B. What markets do we serve?
- C. How do we get to where we want to be?
- D. How can we improve operational efficiencies?
Answer: B
NEW QUESTION # 28
A software development organization has a very traditional way of working that no longer meets their market needs. They currently manage all budgets via their development and operations business units. They want to change so that they can develop and deploy solutions rapidly In response to constantly changing market needs.
How should they change their funding model to support this?
- A. Provide additional funding via the research and development budget
- B. Switch 10 funding teams and value streams
- C. Switch to funding programmes and protects
- D. Provide additional funding lo development and operations
Answer: B
Explanation:
Switching to funding teams and value streams is the best way to change their funding model to support their objective of developing and deploying solutions rapidly in response to constantly changing market needs. Funding teams and value streams means allocating budgets based on the value delivered by cross-functional teams working on end-to-end processes that create value for customers. This can help increase agility, flexibility, collaboration, and innovation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 50-51
NEW QUESTION # 29
An organization strategy requires them to continually maintain market relevance.
Which approach is the MOST relevant to achieve this objective?
- A. Digital transformation
- B. PESTLE analysis
- C. Employee 360
- D. Customer 360
Answer: D
NEW QUESTION # 30
A service provider a developing an operating model to support a new social media service that enables their business strategy.
They have included the following in the operating model:
* a definition of how suppliers will be Involved in the delivery of the service
* a description of me main performance measures required
Which additional element MUST be included to ensure that the essential themes of the operating model are covered?
- A. A list of vendors who will provide the components mat form the social media service
- B. An inventory of the mam technology components that will be located at the head office data centre
- C. Definitions of the service management toolsets needed to support the service
- D. Descriptions of the series of steps for the work that is required to create and support the service
Answer: D
Explanation:
Descriptions of the series of steps for the work that is required to create and support the service are part of the essential themes of the operating model. They define how value is created and delivered through value streams and processes. They also help align the work with the strategy, vision, and goals of the organization and its stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 19-20
NEW QUESTION # 31
An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.
Which is the BEST approach to ensure that suppliers and partners support these changes?
- A. Technology replacement modernization
- B. Uninterrupted delivery
- C. Organizational resilience
- D. Sourcing strategy
Answer: D
NEW QUESTION # 32
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
- A. Technology replacement modernization
- B. Intelligent automation
- C. Complex automation
- D. Simple automation
Answer: D
NEW QUESTION # 33
An organization has identified three initiatives to support a digital transformation strategy:
1. Upgrading technology
2 Adopting new software development approaches
3. Changing the structure of teams and departments
The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives Which is the BEST approach to take when creating the business case(s)?
- A. Create one single business case that provides justification for all three initiatives
- B. Create one business case for the organizational change, and another for the remaining Initiatives
- C. Create one business case for the technology upgrade, and another for the remaining Initiatives
- D. Create three different business cases providing justification for each Initiative
Answer: D
Explanation:
Creating three different business cases providing justification for each initiative is the best approach to take when creating the business case(s). This can help evaluate the costs, benefits, risks, and impacts of each initiative separately and compare them with each other. It can also help prioritize and sequence the initiatives based on their feasibility and desirability. Reference: ITIL 4 Leader: Digital and IT Strategy, page 49-50
NEW QUESTION # 34
Which is an example of industry disruption?
- A. A mobile phone provider has adopted a new operating model in response to threats from the competition which has resulted In the provider becoming the market leader
- B. A service provider has launched a new app to support collaboration that is easy to use, and is popular with consumers from many markets
- C. A software provider has developed a new satellite navigation system for the serf-driving cat market that has become the system of choice for car manufacturers
- D. An organization transitioned a large number of its services to a cloud provider to remain competitive In their market
Answer: C
NEW QUESTION # 35
......
Download Real Peoplecert ITIL-4-DITS Exam Dumps Test Engine Exam Questions: https://www.prep4surereview.com/ITIL-4-DITS-latest-braindumps.html
Free ITIL-4-DITS Sample Questions and 100% Cover Real Exam Questions: https://drive.google.com/open?id=10VauJ9vX38iN0-TZ9MKEq-z7NK9s820A
